Russ Darrow Mazda of Greenfield

Typical car dealer. Ready to get scammed. I don’t even know where to start with this. I suppose the beginning. This is your typical car dealership. You can expect to try to get scammed from I don’t even know where to start with this. I suppose the beginning. This is your typical car dealership. You can expect to try to get scammed from the second you walk into the second you leave. They’ll show you one price and interest-rate and then when you go to sign the paperwork‘s there will be a different price with a hugely inflated interest-rate. You’re also going to have to purchase a $2000 paint protection coating. At the time I purchased my vehicle, I was promised something by the salesman which was also backed up on Mazda USA’s website. When it came time for me to redeem what it was that I was promised, I was given nothing but hassle and run around by the dealership. I eventually received what I was promised to, but had I not been persistent I would not have. It took me 6 months of attempts to achieve this. After I received the service I was promised, I was told it would be no charge, as promised at time of purchase. When I went to go pick up my vehicle again, they tried to charge me. I feel like again, somebody who doesn’t put up a fight would’ve ended up having to pay for something they were promised for free. It would have been $500 On top of all of this, the technician disabled my navigation system while I was there so now I have to mess around and get that fixed. It’s been 5 days since the dealership told me they’d sent me my Nav chip and it still isn’t here. Finally, my car was left smelling like oil and it was not washed as part of the service was supposed to include. From start to finish the entire transaction and service was amateur at best. I will not be purchasing another vehicle from this dealership. Or returning for service, not even the free services. More

Oil change Great service. Good price on oil change. Tire replacement recommendation seems a little high. The service was quick, on time, is it a schedule, an Great service. Good price on oil change. Tire replacement recommendation seems a little high. The service was quick, on time, is it a schedule, and very friendly. More

No Stress Here! Let's face it, buying a new car is stressful! But our experience with Dale proved that it doesn't have to be! He was not pushy and did not pressure us Let's face it, buying a new car is stressful! But our experience with Dale proved that it doesn't have to be! He was not pushy and did not pressure us at any point in the negotiations! Thanks Dale for such a great car buyijg experience! More

Thee place to purchase your dream Vehicle. At Darrow there's a big difference, yes... it's thee Darrow difference. In how they treat and take care of their Customers. My Sales person ( Dale At Darrow there's a big difference, yes... it's thee Darrow difference. In how they treat and take care of their Customers. My Sales person ( Dale Thorsen ) knew how to move the needle to get me in my New Car, and went through the lengths necessary to achieve his goal and mine in getting me in this vehicle that solidified those dreams I had of making a nice Sale, and buying a decent automobile that would make me happy, fulfilling his position as a Top Salesperson at Darrow, and one whom can be counted on to work professionally with the customer to satisfy that consumers concerns and thats why I do believe that Dale T. deserves more than a pat on the back, or a handshake saying good luck. Dale Thorsen is a high quality, top notch guy, and a some body whom I am truly thankful that you folks at Darrow have on you team. He's OUTSTANDING and is with out question deservingly..... he wodks hard, he puts forth that effort that so many in this business lack, and Dale is willing to go that extra distance to make a name for himself, and proudly honor thee Darrow group with class and dignity. In closing.... I appreciate your allowing Dale to be my Salesperson. Hey Dale T., A BIG SHOUT OUT TO YOU BROTHER NICE JOB ! KENN B. More

A matter of trust Last lease was a bad deal, too many stories of manipulation and game-playing. “Can’t trust dealerships” is well earned reputation. worse for women Last lease was a bad deal, too many stories of manipulation and game-playing. “Can’t trust dealerships” is well earned reputation. worse for women More

Excellent sales experience! Our salesman, Dale, was knowledgeable, friendly and respectful of our time. We picked out our new car and got the whole process done in just a few hou Our salesman, Dale, was knowledgeable, friendly and respectful of our time. We picked out our new car and got the whole process done in just a few hours instead of taking all day. When the time comes, I hope the service department is just as professional and customer friendly! 5 stars!! More

No effort The used car was dirty inside and out. They didn’t even wipe the dash down until I asked them to. The sales person was a complete knob who offered to The used car was dirty inside and out. They didn’t even wipe the dash down until I asked them to. The sales person was a complete knob who offered to pay for molding that was missing, but when it came down to it he said sold as is. He made zero effort and made my daughter and I feel like we were a bother. I would never recommend buying a used car from there ever! More

Went in for service. Went home with a new Mazda Sales person work with me to find a car that I wanted. Felt I got a good deal. This is my fourth Mazda six. The last three I bought from this dealersh Sales person work with me to find a car that I wanted. Felt I got a good deal. This is my fourth Mazda six. The last three I bought from this dealership More

Dealership handling of repeat customer Recall was done regarding airbag. When I got my car back and upon driving away from the dealership I noticed that there were scratches on my dash boar Recall was done regarding airbag. When I got my car back and upon driving away from the dealership I noticed that there were scratches on my dash board. But she mark by the door of my car. I went back and they just simply looked at it and did not about it cause they said it couldn't have been done by them. So the scratches just miraculously appeared in my dash? More

Russ Darrow Service Shop Super friendly service and I was in and out within a fairly short amount of time. Chauncey kept me updated on the progress of the work being performed Super friendly service and I was in and out within a fairly short amount of time. Chauncey kept me updated on the progress of the work being performed and was courteous as always. More