Russ Darrow Mazda of Greenfield

How much a customer worth? We just leased our second, and last vehicle from this dealership. At the time we finalized the new lease deal, the sales manager Patrick agreed to c We just leased our second, and last vehicle from this dealership. At the time we finalized the new lease deal, the sales manager Patrick agreed to cover our over-mileage charges ($500) from our previous lease. The vehicle we wanted wasn't available at this dealership, but was at another lot, so we made an appointment with our salesman for the following week to pick up the new car, and complete the paperwork. We returned at the time of our appointment, but our sales person was tied up with another customer, so they had another sales guy write up the deal. All was great until we got the over-mileage invoice from the finance company. I returned to dealership on a Friday, 4/14/17, to get this resolved. I spoke to original salesman we made the deal with, and he remembered that the over-mileage was to be covered. The manager did not remember, and said they would have to send out for the original paperwork because it was no longer at the dealership. I was told I would receive a call on Monday, 4/17/17. I did not receive any calls the following week, so I made the drive back to dealership to find the manager on vacation, and no one knew anything about it. The sales manager that was there said he would look in to our situation, and get back to me. He did, and because it was not written into the original contract, they would not cover it. I take some responsibility for not making sure this was written into the contract, but I think if my appointment was honored, and the original salesman wrote up the deal, this would not have happened. It didn’t matter to these “managers” that their salesman remembered this as part of the deal, so we got punished for them not honoring an appointment with a sales person. In the mind of Russ Darrow Mazda, a customer is not worth $500. More

They were very patient Today I bought my first car from this Russ Darrow dealership. They blew us away with amazing customer service and support. My spouse will be returning Today I bought my first car from this Russ Darrow dealership. They blew us away with amazing customer service and support. My spouse will be returning to Russ Darrow in the future. They were very patient and worked with us to help us out. More

answered all question They assisted me find the great, affordable, and safe vehicle, and They were very accommodating and answered all questions. I will be returning to Rus They assisted me find the great, affordable, and safe vehicle, and They were very accommodating and answered all questions. I will be returning to Russ Darrow in the future My salesman was polite, funny and very correct. More

I highly recommend The sales associates at Russ Darrow is very personable The sales administrator got us the rate and option plan we were searching for. i personally was The sales associates at Russ Darrow is very personable The sales administrator got us the rate and option plan we were searching for. i personally was very happy and I was made to feel like I was part of the family I highly recommend the guys at Russ Darrow for your next vehicle. More

List of wrong was bigger then the list of things that worked This car should have been in a demolition derby! I called earlier in the day about the car I was looking at and they said nothing was wrong with it, e This car should have been in a demolition derby! I called earlier in the day about the car I was looking at and they said nothing was wrong with it, everything works! I drove 2 hours to find out the car was barely even street legal! 4x4 didn't work, breaks were shot, antifreeze was leaking, power steering hose was broken,everything that possible could leak on a car was leaking, this car wasn't even drivable. Disappointed dosent even begin to describe how this is. They were asking about $7000 for the vehicle and needs about $3000 worth of work for it to be an everyday driver. More

happy Everyone at the Russ Darrow car dealership was knowledgeable and informed. They offered to let us take the family car to get a better feel for it. I a Everyone at the Russ Darrow car dealership was knowledgeable and informed. They offered to let us take the family car to get a better feel for it. I am extremely happy with my experience at Russ Darrow Wonderful, trustworthy and informed sales people More

great I wanted to say I am very happy with my experience at Russ Darrow. Our salesperson was very knowledgeable in explaining each of the vehicle's. When I I wanted to say I am very happy with my experience at Russ Darrow. Our salesperson was very knowledgeable in explaining each of the vehicle's. When I am in the market for a new car they are my first choice. I personally love my motor vehicle and our sales person was great. More

excellent The associates was very welcoming and kind The sales personnel took their time to go through things with us The customer service and quality of repair The associates was very welcoming and kind The sales personnel took their time to go through things with us The customer service and quality of repairs are excellent. Based on what my family and I told them I personally was lookin for they located the greatest vehicle for us! More

very patient We came into the Russ Darrow dealership looking to get our son a car. They took their time to help me find the terrific vehicle. I personally apprecia We came into the Russ Darrow dealership looking to get our son a car. They took their time to help me find the terrific vehicle. I personally appreciate every little thing you did on my behalf to get me in a motor vehicle. They were very patient and worked with us to help us out. More

Humor After battling Cancer earlier this year I have found humor a good coping therapy and when Dale came out to greet us I let my jokes fly and he gave the After battling Cancer earlier this year I have found humor a good coping therapy and when Dale came out to greet us I let my jokes fly and he gave them right back. But when it came to the serious side of things we both knew we had some serious business to do and the jokes were set aside. Great job Dale and I hope you get plenty of pennies for your desk. More