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Russ Darrow Mazda of Greenfield
Greenfield, WI
503 Reviews
Russ Darrow Mazda of Greenfield, located in Greenfield, WI, is your premier destination for new and pre-owned Mazda vehicles. With a wide selection of Mazdas, including sedans, SUVs, and crossovers, we provide options for every type of driver. Our expert team is committed to offering a hassle-free car-buying experience and exceptional customer service. All our pre-owned vehicles undergo a detailed inspection to ensure reliability and quality. Visit Russ Darrow Mazda of Greenfield today for the best selection, competitive pricing, and professional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 503 reviews
Verified Customer
January 14, 2025
I took my car to this location for a specific reason they recommended $1900 worth of work and I paid to get everything fixed to only have the SAME PROBLEM occur almost 2 months after service. The people work recommended $1900 worth of work and I paid to get everything fixed to only have the SAME PROBLEM occur almost 2 months after service. The people working here are not trust worthy and honest about things but would rather charge you for unnecessary labor and not fix the real issue to keep you coming back. I would never visit this location again or recommend anybody else to! I am highly disappointed in the service they provided! I also had someone from this location reach out to me to trade my car in randomly 1 day after I brought it in for a diagnostic test. They recommended another $1900 worth of labor! NO THANK YOU!!! Also after I received the car back the first time after all the labor they did THE CAR WAS DRIVING HORRIBLE AND MY BREAKS WERE LOSE. I had just had my brakes done before the service. They are scammers here! Go elsewhere!!!!! More
by Tonique Gray-Broadwater
Employees Worked With
January 12, 2025
Expensive oil change and they didn’t even wash my car. Seriously ? you tell me how many words i need to use? i ssid all that i wanted to say. Seriously ? you tell me how many words i need to use? i ssid all that i wanted to say. More
by BEMBY761
Employees Worked With
January 12, 2025
Honestly Good Clean Respectfully Good quality Good service Reasonable Unique Fast service Good employees Good recommendations Good service Reasonable Unique Fast service Good employees Good recommendations More
by mariaromero681
Employees Worked With
January 12, 2025
Always quick to get the car in for the work, helpful with questions and friendly questions and friendly More
by john.tlachac
Employees Worked With
January 12, 2025
Everyone was friendly. It's an easy process to come in for service on my car. It's an easy process to come in for service on my car. More
by mvullings
Employees Worked With
May 25, 2024
Sales manager was all kinds of slimy. “Certified pre-owned vehicles” are not CPO, they are merely pre-qualified and become CPO with further fees. NOT what is advertised on the price. Fina “Certified pre-owned vehicles” are not CPO, they are merely pre-qualified and become CPO with further fees. NOT what is advertised on the price. Finally, when you inevitably walk away, expect phone calls on any/all numbers they have for you every day for at least a month More
by upsetmcx5
Employees Worked With
Unsure sales manager
May 01, 2024
Went in to buy a CX-50 worked with Kelly and Adam . Very nice people worked out a deal good for me and the dealership. Got the vehicle we wanted for the price I wanted . To many people here review sayi Very nice people worked out a deal good for me and the dealership. Got the vehicle we wanted for the price I wanted . To many people here review saying they have mandatory add ons. They are not mandatory just ask to have them removed. I am a old guy and have purchased many new vehicles. Very good buying process . Will recommend them to anyone. More
by joebuk
Employees Worked With
Kelly and Adam both five stars., Nicholas Svec
March 27, 2024
I cannot discourage you enough from wasting your time, money, and energy with this dealership. I was eyeing a vehicle that was listed over 6 weeks ago and steadily declining in price since being listed. I money, and energy with this dealership. I was eyeing a vehicle that was listed over 6 weeks ago and steadily declining in price since being listed. I set up a test drive, and 2 days before it, the price was hiked up over $1,200 to be almost equal to its original list price. Upon reaching out to the number that I scheduled the test drive with and have been texting with regarding details about the vehicle’s history, Carfax, etc, they told me that they spoke with the sales manager two separate times and that it would still be worth my trip to come out because they were willing to take offers and negotiate the price back down. Upon arriving at the dealership, we looked at the vehicle and it was clear that there was damage from an accident, including scraped paint and a massive dent over the wheel well, NONE of which was disclosed in the Carfax or by the dealership in the listing description/photos. The vehicle also had a panoramic sunroof in which the seals were completely falling into the vehicle anytime it was closed and clearly not attached properly. After the test drive, I brought up these concerns to Kelly Murray, my sales associate, who told me that they can’t verify any accidents that aren’t listed in the Carfax and basically, there was nothing they would do for all the damage on the vehicle. As for the seals on the sunroof, she said that the mechanic at the dealership suggested we take it to a Walmart to be repaired after purchasing. What dealership refers you to a Walmart for repairs on a vehicle that hasn’t even been sold yet????? She then spoke to her manager about the difference in pricing that was previously discussed with me via text message, and she told me that those who are dealing with the online sales are not at the dealership and don’t have the most up-to-date information about pricing and sales and chalked it up to a “miscommunication”. At this time, she also brought out an updated pricing sheet that took NO money off for all of the damage on the vehicle that I pointed out and wasn’t disclosed in the listing, and simply removed the warranty that they try to rope you into buying. Stay FAR AWAY from a predatory dealership like Russ Darrow. I will be writing a letter to the Better Business Bureau to try and protect other consumers from predatory practices like this. More
by Catlady123
Employees Worked With
Kelly Murray
