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Russ Darrow Mazda of Greenfield
Greenfield, WI
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 17, 2018
First time buyer. I was very satisfied with my experience with the Russ Darrow Mazda dealer no complaints, Jacob was very helpful, and Jim in finance finished the papw I was very satisfied with my experience with the Russ Darrow Mazda dealer no complaints, Jacob was very helpful, and Jim in finance finished the papwork off in a timely manner. More
by Droark
Employees Worked With
Jacob Rolstad
January 16, 2018
Friendly and fair! I was helped by Dale from the start. I was emailing with him for about a week or so and eventually went in to the dealership. Negotiating by email m I was helped by Dale from the start. I was emailing with him for about a week or so and eventually went in to the dealership. Negotiating by email made the process go so much quicker. Dale was extremely fair and friendly. I have VERY happy with my purchase and plan on making Russ Darrow Mazda and Dale my first choice from here on out. I highly recommend this dealership. More
by MBarakat
Employees Worked With
Dale Thorsen
January 13, 2018
An awesome experience! AJ Becker and Manager Jim Jensen were so very helpful, informative and accommodating to our needs. AJ listened to our situation and what were looking AJ Becker and Manager Jim Jensen were so very helpful, informative and accommodating to our needs. AJ listened to our situation and what were looking for within our budget. After all that was said and done, we were able to take home something we needed that was reliable and reasonable. The whole experience was great, and would definitely recommend this dealership to friends and family. We love our brand new Mazda3. They were able to make our experience enjoyable which is hard to say for alot of car dealerships. Thank you very much for all that you did and we will be returning customers. More
by Lawrence1203
Employees Worked With
James Jensen, AJ Becker
January 13, 2018
Leaving happy with our purchase We had a good experience at Russ Darrow Mazda in Greenfield. Cindy was very helpful in working within our budget. She helped us get a great value and We had a good experience at Russ Darrow Mazda in Greenfield. Cindy was very helpful in working within our budget. She helped us get a great value and gave us time and space to make a decision without pressure. Jim was also very helpful in sharing his insight and explaining why whenever we had questions. More
by Subi Subaru
Employees Worked With
James Jensen, cindy brown
January 11, 2018
New car purchase Required a vehicle quickly and found Russ Darrow to have the most competitive pricing. Friendly service. Detailing on vehicle hadn’t been performed Required a vehicle quickly and found Russ Darrow to have the most competitive pricing. Friendly service. Detailing on vehicle hadn’t been performed prior to purchase. Completed detailing prior to leaving and performed a great job. More
by Toyota fan
Employees Worked With
Dale Thorsen
January 08, 2018
Misled and decieved. I called on a Thursday night, confirm vehicle still there, confirmed the features of vehicle as there was one glaring error in online listing, stated I called on a Thursday night, confirm vehicle still there, confirmed the features of vehicle as there was one glaring error in online listing, stated there were 20 inch black aluminum wheels which clearly it did not. No big deal I can look past that. Informed sales rep that I would be driving from St Paul, MN about 5 hours away to purchase vehicle and based on that I asked "is this a clean 1 owner car or does it show a lot of wear and tear" Sales rep stated it was a very clean vehicle. He took 8 pictures and sent them to me. I told him I would call him next day to let him know when I was leaving. I called him at 11:00 am and said should be there by 4:00 pm. He promised me he would have vehicle clean and ready to go. I called him at 2:30 pm to let him know I was making good time and GPS said I would be there at 3:30 pm. I reiterated to him that he please have vehicle ready to go as we wanted to buy and go as we were driving back to St Paul that day, 10 hours of drive time. Sales rep said it will be cleaned and detailed, ready to go. We arrive a 3:30 pm like I told him we would and was really disappointed. Vehicle was out front covered in dirt, ice and snow. Asked what had happened and said let get the paper work done and we will clean it. I said I need to inspect if before I buy it so we waited 30 minutes while it was cleaned. WOW was I disappointed, 3 major dents needing repair, a scratch which can not be buffed out and trim on from bumper broken and hanging down. All minor for dealership but not for a buyer. I said to Sales person, you said it was a clean car and he responded what do you expect for a used car. I said this is a $43,000 used car, no one buys one at that price with all these issues. It felt very misleading and deceitful on how he handled not cleaning car before we got there, like he was hiding damage, etc. New car manager offered me $100 off for damage which would cost me between $1,000 and $1,500 to get fixed, if no new panels were needed. Really disappointed that they knew we drove 5 hours and no honesty, integrity, or care for our time was shown. Have relatives in Milwaukee, already shared story with everyone of them. Just be care when dealing with this dealership is all. Needless to say we did not buy the vehicle. More
by BobW
Employees Worked With
Dale Thorsen, Ryan Echtenacher
January 05, 2018
So fast and easy I found a car on their online inventory at the sheboygan location and called and asked if it could be transferred to this location. Dale took care of I found a car on their online inventory at the sheboygan location and called and asked if it could be transferred to this location. Dale took care of it right away the car was there waiting for me as soon as I got there a few hours later. I went in with numbers in mind that I could afford hoping that car would work out. Aj showed me the car I found online right away as well as another nicer and newer car that was similar. Jason found out a way to make this newer car affordable to me so fast. The entire process took no longer than 3 hours. Everyone was very helpful and so nice. More
by Bremue1128
Employees Worked With
Dale Thorsen, Jason Polster, AJ Becker
January 01, 2018
So much fun For anyone who doesnt like car shopping because they are worried about dirty salesman man and dealership tricks go in and see AJ. I worked with AJ and For anyone who doesnt like car shopping because they are worried about dirty salesman man and dealership tricks go in and see AJ. I worked with AJ and Jason and had the best time with them. AJ got me in the right car right away and Jason was a joy to work with and went in depth on the packages available. the only wierd thing was getting contacted by a different salesman after words which seemed strange to me. More
by LA
Employees Worked With
Jason Polster, AJ Becker
January 01, 2018
above and beyond We had test drove a car a few days before, and were so impressed by how helpful, genuine, and laid back Jason Mertens was as a salesman. A few days We had test drove a car a few days before, and were so impressed by how helpful, genuine, and laid back Jason Mertens was as a salesman. A few days later, we came in to buy, not realizing that the dealership was closing shortly (sorry, guys!). The staff stayed over 2 hours late to assist us with making the sale. Also, when Jason Poster was running my financing, he gave me one rate, which we agreed to, but when we went to sign the paperwork he told us he had gotten a better rate than what we agreed on! I'm very happy with the staff here! Thank you! More
by Laura
Employees Worked With
Jason Polster, Jason Mertens
December 30, 2017
Easy and painless! Came in to find a new to me car after getting rear ended earlier in the day and AJ the finance manager (his name is escaping me at the moment) made ca Came in to find a new to me car after getting rear ended earlier in the day and AJ the finance manager (his name is escaping me at the moment) made car buying process fairly enjoyable! More
by WendyB
Employees Worked With
AJ Becker
