Russ Darrow Mazda of Greenfield

Terrible Dealership. The sales Manager Ben actually increased the price of the vehicle because I didn't have a trade in and was going to take advantage of Mazda Financing. The he couldn't get an accura increased the price of the vehicle because I didn't have a trade in and was going to take advantage of Mazda Financing. The he couldn't get an accurate price on the vehicle because he couldn't find the title, but would call when he found it. No return call. Spoke to another manager who was going to call back and never did. I called two weeks later and Ben apologized for the poor service. I bought my CX-5 from Bergstrom for 2k less, with excellent customer service. I would never buy from Russ Darrow, even if the price was less. Arrogant, terrible customer service. Sorry Russ Darrow, take a lesson from Hall or Bergstrom. They know how to treat customers! More

I was in and out in no time. Had a lube done and auto was washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. More

I purchased my first Mazda & couldn’t be happier. I can’t say enough about the staff at Russ Darrow of Greenfield. They were extremely helpful, patient, knowledgeable & pleasant. can’t say enough about the staff at Russ Darrow of Greenfield. They were extremely helpful, patient, knowledgeable & pleasant. More

Very helpful staff, they had good inventory. I’m very pleased with my new car and sale. They made the car buying experience easy and not long! pleased with my new car and sale. They made the car buying experience easy and not long! More

Received an email confirmation/appointment to come in and see used vehicle found on their website. After arriving I was told the vehicle reserved is no longer for sale, but is being sent to auction. They do see used vehicle found on their website. After arriving I was told the vehicle reserved is no longer for sale, but is being sent to auction. They do have it, just will not sell it to me. Also the other vehicles in my lower price range are unavailable as well. If I would be able to double my price point they would have some vehicles available to be shown. Vehicle in question is still on their website. So clearly Bait & switch it is almost a perfect example for the Lanham Act. More

If your smart you would not buy a vehicle from these people. They sold me a vehicle with a bad engine and never told me about it. The sticker that is usually in the window was never in the window when people. They sold me a vehicle with a bad engine and never told me about it. The sticker that is usually in the window was never in the window when I test drove the vehicle. Plus was never gone over with me. They just started shoving papers at me and told me to just sign them. Never did they give me a chance to look at what I was signing. A month and half later my vehicle is junk that I spent 11 thousand on and refuses to fix it at there cost. They sure don't care and have really bad customer service. I guess it should of been a sign when I had a appointment at 1145 to pick up my vehicle and 4 hours later I was still there waiting for my vehicle that I should of walked away. Should I also mention that they told me my vehicle was detailed and it never was and they said they put gas in it and never did. After being there for 4 hours already I just wanted to leave and get home for a different appointment that I had. More

The service that the entire Russ Darrow Greenfield Mazda team provided, especially Nick Saidai and AJ Becker, provided to me with my purchase was excellent! I would highly recommend buying a used or new c team provided, especially Nick Saidai and AJ Becker, provided to me with my purchase was excellent! I would highly recommend buying a used or new car from them. More

Very unhappy and disappointed with the whole process. No dealing on a used car, NONE! We paid cash and the person helping us with paperwork was sleep walking through the process. When we finished the deal, dealing on a used car, NONE! We paid cash and the person helping us with paperwork was sleep walking through the process. When we finished the deal, the car was missing the front mats, with a 5 inch diameter- 1 in deep hole in carpet and the windshield wiper was defective too! Called to asked if they had mats, but not a one in the entire dealership not even an offer to help. Again the whole situation from start to finish was disappointing. More

Great place to buy a car We drove 2 hours to check out a car. AJ had the car we were interested in when we arrived. He even went on the test drive with us as we didn't know t We drove 2 hours to check out a car. AJ had the car we were interested in when we arrived. He even went on the test drive with us as we didn't know the area. Very happy with the car and the great salesman. Thanks AJ More

Ethan was wonderful to work with! This was my first car buying experience ever and he was able to make sure that I left in a car that I loved and could afford. Very professional and transparent with me. Th buying experience ever and he was able to make sure that I left in a car that I loved and could afford. Very professional and transparent with me. Thanks Ethan! More