Russ Darrow Mazda of Greenfield

I was having some difficulties with insurance but no one batted an eye. My salesmen could not have been nicer or more infomative. Great experience! batted an eye. My salesmen could not have been nicer or more infomative. Great experience! More

I've been servicing my Mazda's here since 2007 and have always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plen always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plenty but didn't fix the problem, after three days of trying. I went back to this dealership to get the repair that needed to be done. They diagnosed it within ten minutes and the repair cost was less than I had already paid at another service center that could not fix the issue. More

I had a nail in my tire they were able to work me in and get me back on the road in a timely manner get me back on the road in a timely manner More

Love the video of the car being serviced. First time I have ever been offered or seen a video of what is being done to the car have ever been offered or seen a video of what is being done to the car More

I spoke with Kelly Murray in the Sales Department and she was very upbeat and polite. We sat down at her desk and she asked me what I was looking for in a car. When we found out what my budget was she ga she was very upbeat and polite. We sat down at her desk and she asked me what I was looking for in a car. When we found out what my budget was she gave me options to choose from letting me test drive each one. All the while Kelly stayed very enthsiastic and polite. Four test drives later I picked a favorite out. She was very knowledgeable about each car and SUV I tested and answered any questions I had. She was kind enough to help me set up the Blue Tooth in my car just before I was ready to drive off with my new purchase. I'd highly recommend asking for her if visiting Russ Darrow Mazda in Greenfield for a car. More

I just leased my 3rd vehicle with this dealership. I absolutely love my new fully loaded 2021 CX5 Grand Touring. They always deliver outstanding customer service! absolutely love my new fully loaded 2021 CX5 Grand Touring. They always deliver outstanding customer service! More

DO NOT go to this Mazda dealership! One of the managers, Ben, is an ABSOLUTE NIGHTMARE!! He's the first salesman with ZERO customer service skills and seems like he's happier if he doesn't make a sale. I do Ben, is an ABSOLUTE NIGHTMARE!! He's the first salesman with ZERO customer service skills and seems like he's happier if he doesn't make a sale. I don't know why they would hire someone like that? Wouldn't it be in their best interest to make a sale? He was happy to see me walk. I went to the Russ Darrow Mazda near Menomonee Falls and got the SAME car I was looking at at the Greenfield location for the price I wanted. Save yourself a headache and being talked down to and go to another location. I should also mention: Ben said my trade-in was a piece of GARBAGE and he didn't want it. KBB valued it at $830 and the other Mazda dealership honored that. I wish I could rate this dealership AND the manager Ben zero stars. More

I would not purchase a car from this dealership just based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. I did research in having it repaired and noted that many said Mazda replaced it for free due to it being a defect with the latch, and some said they were charged a nominal fee due to the low price of a new latch and the ease at which to replace it. Russ Darrow charged me $72.00 to gave it replaced! That is not good customer service! I am actually in the market for a new car right now, but due to this price gouging, I will not even consider buying from Russ Darrow, and it really turned me off to Mazda’s in general. Also, I had a $300.00 car detail the day prior to this service, my car looked show room new. The tech at Mazda decided to put my car through their car wash on a 14 degree day. My car was covered with ice by the time I came out to it, it left marks all the car and windows, my gas cover was frozen, I had a very difficult time getting it off and took a very long time to get it back on, and that’s all the cashier did was chuckle and said, “oh, I told him not to wash it, I bound tell you just had it cleaned”. Then had the nerve to still charge me $72.00 for the latch! That is the last time they will ever see me! More

No one reached out about the request poor marketing. All I received was marketing emails nothing in regards to the car I requested availability on. I received was marketing emails nothing in regards to the car I requested availability on. More

Kelly. Russ Darrow Mazda of Greenfield was Vary Knowledgeable and helpful and courteous to my wife and I.If i want to do Business with someone it be with her. Knowledgeable and helpful and courteous to my wife and I.If i want to do Business with someone it be with her. More