Russ Darrow Mazda of Greenfield

Friendly and helpful staff I had a great experience at this great dealership. Staff were extremely friendly, very knowledgable about their product, and helpful throughout the en I had a great experience at this great dealership. Staff were extremely friendly, very knowledgable about their product, and helpful throughout the entire purchase process! More

Shady Sales Tactics I would NOT RECOMMEND this place. I saw a listing for a used mazda3 and I called the dealership in the morning to confirm if it was still availabl I would NOT RECOMMEND this place. I saw a listing for a used mazda3 and I called the dealership in the morning to confirm if it was still available because I live an hour+ away. And I specifically mention this over the phone because I wanted to make sure before I made the drive. The dealer confirms that it's still there and asks me what time I'll be there so they can have the car ready, I let them know about 1. I get there and a sales person greets me. I tell him I called ahead and explain that they were expecting me around this time. He takes over and asks me for the car's detail, I tell him, he then responds by telling me they sold it a while ago. And then tries to sell me a different car. So, I tell this sales guy I called, confirmed and drove an 1 1/2 specifically to see this car. Then, another guy (I believe he was the manager) yells at me "Don't talk to my sales guys like that!". And tells me if I am going to be like this, I need to leave. I confront him about this situation and he gives me BS and tells me to leave OR ELSE. He didn't even want to listen, he just wanted me out because I was calling them out on their shady practice. Be mindful before going to this place if you see any of their online posts or such. They will post an attractive priced car and leave it up to lure you to come in even when they don't have it. And if they are willing to use these types of tactics, who knows what else they will be willing to do to sell you a car. Or worse case scenario, being sold a car with issues. More

Great Experience We had a great car buying experience at Russ Darrow. The staff was very friendly and knowledgeable. I would highly recommend them and will go back aga We had a great car buying experience at Russ Darrow. The staff was very friendly and knowledgeable. I would highly recommend them and will go back again. More

Personable, honest, sincere From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole time that he wanted to help me find what was best for me. I wouldn't use another dealer or salesman. 6 out of 5stars ! More

Car shoppingDon Don was exremely helpfull from beginning to end of my car puchase. Explained everything in detail and was very polite . Really took the time to make s Don was exremely helpfull from beginning to end of my car puchase. Explained everything in detail and was very polite . Really took the time to make sure I was taken care of! Thanks . More

Good deal, excellent service I bought my first car here and while it was a little intimidating at first the dealers I worked with made sure I was comfortable and that I left with I bought my first car here and while it was a little intimidating at first the dealers I worked with made sure I was comfortable and that I left with the right car for me More

Great all around service Dale, our sales person, was knowledgeable and informative. No pressure from him at time of sales, which we appreciated. We were satisfied with the p Dale, our sales person, was knowledgeable and informative. No pressure from him at time of sales, which we appreciated. We were satisfied with the pricing. More

Awesome sales experience I recently purchased a CPO vehicle from Russ Darrow and the sales part of the process was so easy. Dale knew just the right balance between pushy and I recently purchased a CPO vehicle from Russ Darrow and the sales part of the process was so easy. Dale knew just the right balance between pushy and friendly. He went out of his way to keep in touch, forward Information and expediate the paper process. He was quick to respond to email and text. I also reached out after purchasing due to some trouble scheduling a service and he was right on it- even went as far as to schedule it for me and set up a loaner vehicle. Appreciate it! More

Got more than I asked for (in a good way) Went in to check lease pricing on a CX-5 as the lease on my 3 was expiring. Was greeted by 3 experienced reps that had all the answers. Was expecting Went in to check lease pricing on a CX-5 as the lease on my 3 was expiring. Was greeted by 3 experienced reps that had all the answers. Was expecting to end up in a AWD Sport with ActivSense but was hoping for a AWD Toring that would meet my budget. Ended up with the colors I wanted in a Touring WITH the preferred equipment, in buget. Did the deal, conversed with great guys, and got a Sweet ride in 2 hours. More

Happy Overall Came looking for a specific car I found online. Car was unfortunately at a different location. Troy came out and offered to have someone pick it up, t Came looking for a specific car I found online. Car was unfortunately at a different location. Troy came out and offered to have someone pick it up, thus saving me a trip. William showed me a 2018 Mazda 6 GT while I waited for the other vehicle to arrive. Liked both vehicles but price was an issue. After some negotiating, we finally came to a price we both could agree upon. Both were professional throughout the transaction. I’m happy with my purchase. Recommended. More