Russ Darrow Mazda of Greenfield

Jason a true blue kind of guy to work with.Jason was Jason a true blue kind of guy to work with. Jason was very helpful and easy to work with as we all know car buying can a painful process at times. Jason a true blue kind of guy to work with. Jason was very helpful and easy to work with as we all know car buying can a painful process at times. Looking for a Mazda? Go see Jason. More

Always fast and friendly service. I am always in and out in less than an hour. I highly recommend Russ Darrow Mazda for your Mazda needs in less than an hour. I highly recommend Russ Darrow Mazda for your Mazda needs More

I have bought 6 automobiles from this dealership and have been overly satisfied every time. What is best about this place is the service department- they are always fast friendly and accommodating to whateve been overly satisfied every time. What is best about this place is the service department- they are always fast friendly and accommodating to whatever I need... Go Darrow Mazda!! More

Needed to get into a new vehcile We had an evening appointment, they were prepared to look at our trade in, and knew that we were ready to make a deal. Bill had good follow through a We had an evening appointment, they were prepared to look at our trade in, and knew that we were ready to make a deal. Bill had good follow through and I am excited to be driving my new Mazda 6. Thanks! More

Excellent Customer Service Wonderful salesman. Wonderful refreshments and snacks. My husband and I felt really comfortable at this dealership. We didn’t feel pressured at all. T Wonderful salesman. Wonderful refreshments and snacks. My husband and I felt really comfortable at this dealership. We didn’t feel pressured at all. Thanks Russ Darrow. More

Wow...congrats to Jason and Troy and all the great people that made my new car purchase so easy, transparent. They where thoughtful and thorough through out the process. PERFECT EXPERIENCE!!! that made my new car purchase so easy, transparent. They where thoughtful and thorough through out the process. PERFECT EXPERIENCE!!! More

SHADY BUSINESS PRACTICES: EXPECT TO PAY $1,000s MORE Came in for a test drive. Asked for a price of $29,900 (which was $1,097 below list price) and was told that the price listed online was final. Was no Came in for a test drive. Asked for a price of $29,900 (which was $1,097 below list price) and was told that the price listed online was final. Was not able to come to an agreement on financing either and was laughed at by Dale’s manager Troy about getting a low rate at a local credit union. I said I would be in touch once external financing was set. I look the next day online and see they raised the car by $1,000 (up to $31,997). I emailed Troy and an internet sales rep (Ashley) 6 times over the next week and only received 1 response from Ashley. I call Ashley to ask if they are able to take off $400 from their asking price. She said that the asking price was the lowest they can go. I then ask if the price offered when I came in to test drive was still valid ($30,997) as the price online now showed $31,997. She responded by saying that the price never changed (even though it had changed for 9 days). After we were off the phone I re-checked the price and it was back down to $30,997. I then talk with Dale and ask if they can take off $300 off the out-the-door price. He tells me that they are not able to and that the price had now gone up $1,250 during the 5 minutes he was talking with the GM. I know they executed these price increases due to me not completing my financing with them and not having a trade-in which makes for extremely shady business practices. I HIGHLY ADVISE TO GO TO A DIFFERENT DEALERSHIP DUE TO THESE SHADY BUSINESS PRACTICES. BUYER BEWARE. IF YOU DON’T PLAN ON COMPLETING TRADE-IN/FINANCING WITH THEM EXPECT TO PAY AT LEAST $1,000 OVER ONLINE PRICE. MANAGERS/GM HAVE NO MORALS OR CUSTOMER SERVICE SKILLS. GO ELSEWHERE FOR NEW CAR. PRICE MANIPULATORS. *Dale was a patient sales person and listened to us. He obviously couldn’t complete any deals due to management. Ashley was quick to help as well but did lie that they price never changed. Manager Troy and the GM of Russ Darrow Greenfield should be ashamed of themselves for these slimy business practices. More

Terrible company do not buy a car here DO NOT BUY A CAR FROM THIS COMPANY!! They have owed us money for months. They have given us the run around on where the money is and when it will be r DO NOT BUY A CAR FROM THIS COMPANY!! They have owed us money for months. They have given us the run around on where the money is and when it will be reimbursed. They tell us to call this person, who isn’t there and doesn’t return the call. Then they pass us along to another that has no idea what is going on. Then to another that will not assist. Troy, Ben, Mark, these are the names of the managers and finance managers that were supposed to assist us and haven’t...STILL...you will regret ever going here More

Used car shopping Took a drive 2 Greenfield and stopped in to look at used cars at Russ Darrow in the service was excellent so we drove home with one thanks again Russ Took a drive 2 Greenfield and stopped in to look at used cars at Russ Darrow in the service was excellent so we drove home with one thanks again Russ Darrow Greenfield More

Great experience. I had stopped at the Mazda greenfield store due to a recent home relocation for work and needed an awd vehicle. Was originally looking to purchase a u I had stopped at the Mazda greenfield store due to a recent home relocation for work and needed an awd vehicle. Was originally looking to purchase a used 2016 but due to negative equity in my trade, the new loan terms were not an ideal fit. Was working with Dale Thorsen, who then was able to do some outside of the box thinking, and was able to come up with terms on a brand new Mazda CX-5 that worked out really well. I worked with Dale on a previous vehicle purchase and am happy to say I plan on working with him exclusively on my future vehicle needs. The Mazda store has a very nice and professional staff all around, but it has been my experiences with Dale that has made me a loyal returning customer. Fantastic experience and I would highly recommend Dale to anyone who is looking for an easy, stress free car buying experience. More