Russ Darrow Kia of Wauwatosa

I’m in love with my new 2027 that Christian Dargan got for me ,he was a good salesman.. for me ,he was a good salesman.. More

The staff at Russ Darrow treated me with respect & kindness. My vehicle was returned washed & vacuumed. Connor made sure he sat with me and went through the mult-point inspection. kindness. My vehicle was returned washed & vacuumed. Connor made sure he sat with me and went through the mult-point inspection. More

Pleasant. Described what was done and were not pushy about getting additional things done Done Described what was done and were not pushy about getting additional things done Done More

Service took too long; updates on progress were inaccurate; ended up having to wait for work to be completed inaccurate; ended up having to wait for work to be completed More

We had an amazing experience with this dealership! We drove almost two hours to buy our vehicle, and it was absolutely worth the trip. From the beginning, everyone was friendly, personable, and easy t We drove almost two hours to buy our vehicle, and it was absolutely worth the trip. From the beginning, everyone was friendly, personable, and easy to work with. They were great to negotiate with—fair, honest, and never made us feel pressured or uncomfortable. They took the time to answer all of our questions, making sure we felt confident every step of the way. We left feeling comfortable, respected, and completely satisfied with our purchase. If you’re considering making the drive, do it—you won’t regret it! We highly recommend this dealership and would gladly buy from them again. - Maya & Dylan D. More

Easy drop off. Relatively quick service. Seems that everything was performed correctly. Zero pressure to preform additional unnecessary services. Relatively quick service. Seems that everything was performed correctly. Zero pressure to preform additional unnecessary services. More

There was miscommunication with the call center that made my appointment and he went above and beyond to resolve it for me. He had excellent and proactive communication. my appointment and he went above and beyond to resolve it for me. He had excellent and proactive communication. More

Fast, easy, and courteous T was friendly and respectful. He was very knowledgeable. High recommend. He was very knowledgeable. High recommend. More

The service was good the person that checked me on was professional and courteous. I would continue to recommend Russ Darrow Kia professional and courteous. I would continue to recommend Russ Darrow Kia More

I brought my car in for work and it went good. Not even 2 weeks after I got my car back I burned through the brake pads and needed more work done on my car. I had 3 outside mechanics look at it an Not even 2 weeks after I got my car back I burned through the brake pads and needed more work done on my car. I had 3 outside mechanics look at it and all said that there was no way it was not due to the work I had done at Kia and they all quoted me a price to fix it that was half of what you would’ve charged me. I also have a video of one of your mechanics checking my brakes and saying they looked good. I was verbally told that I didn’t need to worry about them. Once the work on the breaks needed to be done I was told the exact opposite. No one apologized or looked into if it was connected to their work. The second I brought that up, I was treated very rudely. Screwed me out of time and money. More