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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.3
1,945 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,945 reviews

November 12, 2026

Came in for an oil change appointment. Was greeted didn't away and taken care of. The oil change went quickly and I was on my way. This is the only dealership I take my Kia vehicles More

by Gjrodriguez24
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
Nov 13, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're glad your Kia Sorento's oil change was handled efficiently, from the prompt welcome to getting you back on the road. Thank you for continuing to choose our service department for your Kia vehicles. Matt Kiscellus matt.kiscellus@russdarrow.com

November 10, 2026

My car was perfect when I brought it in and now since it was serviced it isn't running well and now I'm desperately trying to get it checked out while trying to work full time with need for functioning car More

by MAMA4TORI
Recommend Dealer
No
Nov 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

November 09, 2026

Didn't take as long as I was told thankfully, asked for a vacuum was told the front would be done and it would be ran through the wash, didn't looked washed More

by Arminetterogers
Recommend Dealer
Yes
Nov 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

November 08, 2026

The hospitality was great, everyone was very nice and helpful. They made me feel welcomed More

by Aguilar.ca27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Parrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're happy our team helped you feel at home and offered support during your Ford Bronco purchase. Thank you for the five stars! Matt Kiscellus matt.kiscellus@russdarrow.com

November 05, 2026

Quick easy and great work! Quick process, easy seamless setup, and the work was great! More

by 98SIMSD
Recommend Dealer
Yes
Employees Worked With
Sarena
Nov 05, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're pleased the setup felt effortless and you were happy with both the efficiency and quality of the service on your Kia K4. Thank you for the five-star rating! Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2026

They didn't wash my car Put air in my tires Check my tires Wash car More

by ANGIET420
Recommend Dealer
No
Nov 07, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

November 03, 2026

Fast and courteous Liked that they kept me informed of what was going on with the vehicle More

by KELLYJOHUNTER
Recommend Dealer
Yes
Nov 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Knowing you felt well informed during service on your Kia Carnival Hybrid means a lot to our team. We're also glad you enjoyed the prompt, considerate care. Matt Kiscellus matt.kiscellus@russdarrow.com

October 31, 2026

Quick efficient and transparent I appreciate the way the issue was handled and how quickly it was resolved More

by Chris D
Recommend Dealer
Yes
Employees Worked With
Sarena
Oct 31, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased the issue with your Kia Telluride was resolved promptly and that our service team handled it with clarity and efficiency. Matt Kiscellus matt.kiscellus@russdarrow.com

October 27, 2026

I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed. More

by eliseroudebush
Recommend Dealer
Yes
Employees Worked With
service
Oct 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

October 27, 2026

Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service. More

by Kelcough
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenney Crump
Oct 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

Kenney and our team were happy to help with your new Kia Telluride purchase when time was tight. We're glad the process felt effortless and you enjoyed the welcoming service. Matt Kiscellus matt.kiscellus@russdarrow.com

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