Russ Darrow Waukesha Kia - Service Center

Everything was good, but one of the vlip on the wheel well was not back in place after tire rotation so we had to go back and have it attached but otherwise great. well was not back in place after tire rotation so we had to go back and have it attached but otherwise great. More

Friendly phone staff, very professional service personnel. The waiting room was clean. My service guy communicated well. Although the oil change and tire rotation took almost an hour (longer than o personnel. The waiting room was clean. My service guy communicated well. Although the oil change and tire rotation took almost an hour (longer than one of those quick oil change places), they washed and hand dried my car and I like knowing that Kia experts are caring for my Telluride! More

Jon Taylor was articulate,intelligent the perfect service representative my visit was short,I won’t hesitate to bring my vehicle back in the future representative my visit was short,I won’t hesitate to bring my vehicle back in the future More

Lied to about a warranty issue I bought a new 2017 Grand Caravan from Dennis Cardinal, that's where the good news ends. 3 years later the paint on the hood is bubbling from the insi I bought a new 2017 Grand Caravan from Dennis Cardinal, that's where the good news ends. 3 years later the paint on the hood is bubbling from the inside out. I wish I would have written down the name of the person I spoke to. I was told because of the salt and brine on the roads in WI the warranty was voided and there's nothing Russ Darrow Kia could do t help. I called Lynch body shop in Burlington, (3 times farther from my house), I was told it's a common problem. Just stop in, they will take a couple pix, send them to Dodge. Usually about a week they will have a new hood. Drop it off over night, pick it up the next day. I didn't even buy the van from them. More

Went in for an oil change. They kept me updated the entire time, were very timely, and escorted me out to my car when it was finished. Overall great service and recommend ! entire time, were very timely, and escorted me out to my car when it was finished. Overall great service and recommend ! More

Scheduling online was easy to pick the day and time that worked, easy in and out and helpful, courteous staff in the service dept. Thanks! worked, easy in and out and helpful, courteous staff in the service dept. Thanks! More

Kia needs to get their story straight this is absolutely the WORST place to work with either buying or for services total rip off! do NOT buy! the WORST place to work with either buying or for services total rip off! do NOT buy! More

great help with oil change hadn't been in for a while so wasn't sure of procedure. since last time, due to medical conditions i was now unable to climb stairs. couldn't have bee hadn't been in for a while so wasn't sure of procedure. since last time, due to medical conditions i was now unable to climb stairs. couldn't have been happier. everything went wonderfully. i was taken to the waiting room, did not wait long, was given recomendations which i decided to wait til next time; was then soon on my way with my newly washed car. all in all a fruitful morning. More

Great service. Freddie was very friendly and helped answer all of my questions and concerns. Pulled my vehicle up and made sure I was satisfied with my visit. answer all of my questions and concerns. Pulled my vehicle up and made sure I was satisfied with my visit. More

Stopped in for an oil change on 2/5 at 10am and my customer service was excellent! (Jacob I believe his name was.) Will definitely be going back for another oil change at that location. customer service was excellent! (Jacob I believe his name was.) Will definitely be going back for another oil change at that location. More