Russ Darrow Waukesha Kia - Service Center

Amazing custom service Had my 15,000 mile maintenance. Couldn’t have been more pleased. Amazing customer service. The appointment was supposed to take two hours but since D Had my 15,000 mile maintenance. Couldn’t have been more pleased. Amazing customer service. The appointment was supposed to take two hours but since Desmond knew I was waiting he had the work done as quickly as possible and got me out of there in 1.5 hours More

Always great service ! Very prompt and professional service department. The shuttle services a great convenient Perk. All of the service personnel are friendly and helpful. Very prompt and professional service department. The shuttle services a great convenient Perk. All of the service personnel are friendly and helpful. Erica was my service person a day and truly wonderful about following up me on repairs and arranging pick up of my car. More

Peiple Erica was very friendly and helpful with all of my questions. Also parts department personnel was very quick on getting me a price on a remote start u Erica was very friendly and helpful with all of my questions. Also parts department personnel was very quick on getting me a price on a remote start unit for my vehicle. More

Oil change and 15k service Jacob did a really good job of answering questions and explaining the work that was done. Was very familiar with the vehicle and even was able to help Jacob did a really good job of answering questions and explaining the work that was done. Was very familiar with the vehicle and even was able to help me understand that what I thought was an issue, was actually just a function of the vehicle. More

Ann-Waukesha My service was done in a timely fashion. The parts the cost of the parts was explained before the work was started. I was very satisfied with the serv My service was done in a timely fashion. The parts the cost of the parts was explained before the work was started. I was very satisfied with the service that I received. More

Oil change I was squeezed in. I was conveniently shuttled to work. Jacob explained a minor re call I had a and was able to handle that along with wheel rotation I was squeezed in. I was conveniently shuttled to work. Jacob explained a minor re call I had a and was able to handle that along with wheel rotation . All so I did not have to make another trip in. More

Service at Russ Darrow Kia I purchased my car from another dealership, but found that Russ Darrow is right around the corner from where I work. I started going to them for servi I purchased my car from another dealership, but found that Russ Darrow is right around the corner from where I work. I started going to them for service on my car and am extremely impressed with their entire Service Dept. I just had a new stereo put in my car today. One of the gentlemen actually stayed late and waited for me to pick up my car after work so he could help me with getting my phone set up in the system. The shuttle drivers are so nice and make you fee comfortable. And the cashiers are always very outgoing. Would highly recommend Russ Darrow. More

The service representatives are always friendly I love the service and friendliness of the staff, but pricing of services is always higher than what I’m comfortable with even with the discounts. Jac I love the service and friendliness of the staff, but pricing of services is always higher than what I’m comfortable with even with the discounts. Jacob was awesome and kept me updated on the process of my vehicle. More

Great Service. My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. J My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. Jacob was very professional and friendly. This service department has done and about face for the better. This type of service and atmosphere has brought me back to Kia. More

oil change Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment, because weather was way below freezing. I would Hope I will still receive one when weather warms up. Please make note on This!!!!!!Thanks Dylan Ulrich More