Russ Darrow Waukesha Kia - Service Center

Great service! Great customer service. Desmond did a great job handing my radio/sirius xm problem. He called about my warranty and keep in touch with me about what w Great customer service. Desmond did a great job handing my radio/sirius xm problem. He called about my warranty and keep in touch with me about what was going on throughout the process. I was happy to have no charge for the visit and more happy to get my new radio installed soon. Thanks Kia! More

Love my dealership! My service writer, Desmond is very helpful, friendly and nice. Kept me informed on my car service. I also like the fact that my car is offered to be w My service writer, Desmond is very helpful, friendly and nice. Kept me informed on my car service. I also like the fact that my car is offered to be washed with every service visit. More

Great customer service! Very friendly, helpful and knowledgeable. I appreciate that another person was willing to help me connect my Bluetooth even though I wasn't his cust Very friendly, helpful and knowledgeable. I appreciate that another person was willing to help me connect my Bluetooth even though I wasn't his customer. I enjoyed the complimentary coffee and snacks, too! More

Great service This was my 1st visit. I normally hate going to dealership and having them tell I need things done that I know I don’t need. Desmond the service writ This was my 1st visit. I normally hate going to dealership and having them tell I need things done that I know I don’t need. Desmond the service writer listened to my concerns. He found a recall notice that should remedy the problem. I didn’t have time to have it done that day but I will get it next week. This visit I had a lube, oil special. No pressure for anything else. I forgot to mention a screw for my license plate was missing. The service tech mentioned it and when I got home I saw he had put one it More

Great Service Very informative and courteous emoloyees. Russ Darrow seems to care and take care of their customers. That is very imprortant to me as a consumer. Very informative and courteous emoloyees. Russ Darrow seems to care and take care of their customers. That is very imprortant to me as a consumer. More

Very helpful and nice Desmond was very helpful with the questions I had on my car. He also showed me a few things I did not know. He was very nice. Desmond was very helpful with the questions I had on my car. He also showed me a few things I did not know. He was very nice. More

Fast, Friendly and Professional It was easy to schedule my appointment online. Staff was professional and courteous. They made sure I understood the work being performed as well as t It was easy to schedule my appointment online. Staff was professional and courteous. They made sure I understood the work being performed as well as the costs. More

Oil change Quick and courteous. No pressure for additional sales or services. Clean and comfortable waiting area and restrooms. Welcoming atmosphere with free in Quick and courteous. No pressure for additional sales or services. Clean and comfortable waiting area and restrooms. Welcoming atmosphere with free internet and complimentary snacks. More

Always amazing Best service dept in town. Polite, efficient, experts! The whole service department is so friendly. They always look to give me deals/coupons and I al Best service dept in town. Polite, efficient, experts! The whole service department is so friendly. They always look to give me deals/coupons and I always leave satisfied. More

Oil change My first time having my car serviced at Russ Darrow Kia of Waukesha was a great experience. Employees in the service department were friendly and gre My first time having my car serviced at Russ Darrow Kia of Waukesha was a great experience. Employees in the service department were friendly and greeted me upon arrival. I received excellent customer service from Jacob who was very professional and helpful, ensuring I received quality service. More