Russ Darrow Waukesha Kia - Service Center

oil change and car wash Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you More

Sorento service June 5, 19 Excellent and attentive. All work done in a timely manner. Pricing on 30 000 service package too high in my opinion. No additional discounts offered, Excellent and attentive. All work done in a timely manner. Pricing on 30 000 service package too high in my opinion. No additional discounts offered, just to break it up into manageable chunks. My Lexus service never that expensive.. More

Good service This dealership was prompt, courteous, informed me of everything I needed to know, and got me out the door quicker than I expected. The only complain This dealership was prompt, courteous, informed me of everything I needed to know, and got me out the door quicker than I expected. The only complaint I would have is that this review insist that I have to use at least 25 words or more. Totally a needed for such good service. More

Wonderful Jonathan was efficient, polite, knew his job well and had the car ready at appropriate time. Went above and beyond his job and helped me with my car Jonathan was efficient, polite, knew his job well and had the car ready at appropriate time. Went above and beyond his job and helped me with my car and phone to reset it. Love Dennis and Brandon-they make me feel like family. More

Good experience Timely, efficient, knowledgeable, friendly. Waited in seating area took 90 mins to change oil, rotate tires, check breaks. Convenient location, good s Timely, efficient, knowledgeable, friendly. Waited in seating area took 90 mins to change oil, rotate tires, check breaks. Convenient location, good service, and free car wash. Easy to communicate with staff. Will go back to service my vehicle. More

The service was excellent! Desmond who was my service tech did an excellent job! He was prompt and very informative. Desmond also was very polite. My car was washed and it was c Desmond who was my service tech did an excellent job! He was prompt and very informative. Desmond also was very polite. My car was washed and it was clean. More

Good people bad problems People are great. Issues with car were done by past service but nothing was admitted . Not sure why the issues were not addressed by anyone. Hoping t People are great. Issues with car were done by past service but nothing was admitted . Not sure why the issues were not addressed by anyone. Hoping to get a call back. More

Good friendly service I had to take my Kia in for a recall service. The work was done on time and the service agent was friendly and informative. I had to take my Kia in for a recall service. The work was done on time and the service agent was friendly and informative. More

Lacking...a lot! Didn't schedule me for what I needed done (an oil change). Was informed a factory update was needed and told me I would be waiting an hour. We were le Didn't schedule me for what I needed done (an oil change). Was informed a factory update was needed and told me I would be waiting an hour. We were lead to a very small waiting area where your knees touched your neighbor. I asked for a loaner car so I could get somewhere while I waited. I was told I could rent one. After waiting an hour in the waiting room (watching sales men eye up women patrons), I was told it was still going to be another 45 minutes. I was frustrated and told the staff I needed to find a place to get food. I was then offered a ride from a service they provided. Ugh! Very nice people that I dealt with but needed to know what KIA offers their customers. Compared to other dealerships this place lacks: class from staff, comfort for customers, knowledge of KIA's amenities and listening skills. Now, this is a mouth full from someone who doesn't complain? More

Friendly staff The service folks are always helpful friendly and efficient at getting you back to where you need to be. I like being able to drop the car off and ge The service folks are always helpful friendly and efficient at getting you back to where you need to be. I like being able to drop the car off and get a lift back to continue my day. More