Russ Darrow Kia of Waukesha

The Salesman Everybody Wants But Nobody Gets Aaron was extremely helpful helping me lease my first new car! He worked with my budget while making sure I was in a safe car. He never pressured me t Aaron was extremely helpful helping me lease my first new car! He worked with my budget while making sure I was in a safe car. He never pressured me to make a sale and was completely honest while answering all my questions. I highly recommend him and will be returning to him for all my future car purchases. More

Leasing or buying is great here We have leased two optima's from Dennis in the past six years and this year we bought a sorento. We have been extremely please with all the vehicles a We have leased two optima's from Dennis in the past six years and this year we bought a sorento. We have been extremely please with all the vehicles and Dennis is great to work with. We will be bringing our son here when he gets a used car. More

Perfect customer service. Aaron is amazing !! He was very honest about the cars I was interested in and he took his time to find me a new car that was in my budget. I recommend Aaron is amazing !! He was very honest about the cars I was interested in and he took his time to find me a new car that was in my budget. I recommend anyone looking for a new car to go to Russ Darrow Kia and ask for Aaron. I now have a new 2018 Kia Sorrento. My young son and I couldn’t be happier. More

Soul happy I got my new Kia Soul on Friday and I love it! Dennis Cardinal is a great representative for being a great salesman. He is polite and attentive and go I got my new Kia Soul on Friday and I love it! Dennis Cardinal is a great representative for being a great salesman. He is polite and attentive and got me the car I wanted. Jessica explained the paperwork and was cordial and knowledgable. Yes Mr. Billy Joel, It's all about Soul for me. Thanks Russ Darrow Kia! More

New KIa Soul purchase was easy and fast. All the folks at this Kia dealership especially Dennis Cardinal are friendly, helpful and easy to work with. No problems at all. Dennis presented all All the folks at this Kia dealership especially Dennis Cardinal are friendly, helpful and easy to work with. No problems at all. Dennis presented all the options for buying or leasing a vehicle and as a result, I was able to make a quick decision that was right for me. This is a my third Kia Soul and have used their service department for all three. Their service is quick and efficient and my car is always ready on time. More

Austin Goveia’s 2018 Sorento Jessica, Greg, and Lashawn were fantastic, and helped me out tremendously! I had quite a bit of negative equity, and they still managed to get the dea Jessica, Greg, and Lashawn were fantastic, and helped me out tremendously! I had quite a bit of negative equity, and they still managed to get the deal done at the right payment. I went to Boucher Kia in Milwaukee over the weekend, and they showed me a 34,000 sorento, but the payment was higher by $75/month! I couldn’t be more thankful for the team at Russ Darrow Kia in Waukesha. More

Awesome service center!! I always take my car here for big things and smaller, like oil changes, etc. Very professional, honest, reliable and friendly! Great experience everyt I always take my car here for big things and smaller, like oil changes, etc. Very professional, honest, reliable and friendly! Great experience everytime! Jacob and Des, rock! Thanks! More

Review Well since they really wanted me to fill this out. The salesman that sold me the car was awesome and didn't pressure. Finance on the other hand was s Well since they really wanted me to fill this out. The salesman that sold me the car was awesome and didn't pressure. Finance on the other hand was slightly annoying. I refinanced my loans so I was going to cancel my gap insurance and warranty. I called once, during hours, and left a message with the receptionist, no call back. Called the next day and got someone in finance who took my info, no call back. Called third time and was able to get someone and he seemed annoyed and short with me that I was asking for help and was vague and didn't help. Fourth time talked with someone who guided me at least to the website I needed but the website is vague in certain aspects. Finally ended up having to go to a dealership to get a form notorized, the financial manager was helpful and answered all questions I had about the process that were vague on the website. More

Used Car Purchase I discovered a deal on a used Kia Rio5 at Russ Darrow Kia at AutoTrader.com. I had an honest communication via chat, email and phone with the dealer a I discovered a deal on a used Kia Rio5 at Russ Darrow Kia at AutoTrader.com. I had an honest communication via chat, email and phone with the dealer about the car and consequently visited the dealer. The car was as advertised and salesman Jeff Ruthenburg was knowledgeable and helpful. I purchased the car at a good as advertised price but the dealership would not give me a discount/exchange for the free oil changes they gave me (which I can not use) for the many hours drive I made to see the car. More

One of the top dealerships! This was the most welcoming dealership I’ve ever been at. My salesman Dennis cardinal was very professional and personable I would buy many more vehic This was the most welcoming dealership I’ve ever been at. My salesman Dennis cardinal was very professional and personable I would buy many more vehicles from him. The dealership was clean and inviting, the whole staff was helpful and had smiles on their faces. It was truly an experience I will not forget. Keep up the great work guys we’ll be back for another! More