Russ Darrow Kia of Madison - Service Center

It was fine so stop asking me to rate the visit. I've answered this twice already! I've answered this twice already! More

Very friendly people, that went out of their way, to make my experience very great my experience very great More

Eric was very professional and helpful with the service to my car. The online booking process was simple as well. to my car. The online booking process was simple as well. More

Russ Darrow Kia has always been easy to deal with. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. I appreciate how they explain everything and don't take forever to check everything over and do an oil change. More

We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t be getting another Kia is because I’ve lost all faith and trust in the dealership. More

Great service! I was very happy with the purchasing process. I recommend it to anyone. I was very happy with the purchasing process. I recommend it to anyone. More

All parties involved were very professional Car done on time service guy joe. Explained everything time service guy joe. Explained everything More

Made my appointment for oil change, tire, rotation, and track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but track placement per recall notification. Made my appointment specifically with those details via text message. Had oil change and tire rotation, but was told they would have to order the parts I needed from the recall. Not sure why they did not just schedule me for when the parts would be in. Additionally, was told that I needed a new air filter on my brand new five month old vehicle. When I question this, the service manager went to inspect the air, filtration himself and informed me that in fact, it did not need to be changed and there were only two bugs on the filter. The service tech I spoke to initially was going to have me proceed with buying a $55 air filter when in fact this was completely unnecessary. Also, the video I received going over the parts of my car was completely useless. Not sure what the point is of that, but everything that I was shown on the video I could see with my own eyes. If going to offer the video, it would be nice if the video actually showed what was inspected and looked at. After this experience, I will find it hard to trust any recommendations for repair More

Pleasant experience purchasing my car. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system. Pick up went smoothly. Haven’t needed any service yet. Helpful with explaining the car and navigation system. More

Easy in and out repair! Good communication and like the fact they offer transportation back home if your appointment is a long one Good communication and like the fact they offer transportation back home if your appointment is a long one More