Russ Darrow Kia of Madison

Efficient, courteous, affordable. Felt welcomed and safe. Great Job! Will use them again for our new 2022 KIA Carnival. safe. Great Job! Will use them again for our new 2022 KIA Carnival. More

There has never been a time when I have gone to this establishment for service and had it done quickly. I wait for hours even though I have an appointment. It doesn’t make sense. On My last appointment establishment for service and had it done quickly. I wait for hours even though I have an appointment. It doesn’t make sense. On My last appointment I scheduled, they didn’t even do all the work that I had an appointment for, So I had to schedule again. Even before Covid hit the service was terrible. More

My experience was amazing with Jonathan It was Christmas Eve and I was pulling off a surprise ! Everything was fast organized and top notch guys helping me ! Highly recommend! Matt Ellis Janes Christmas Eve and I was pulling off a surprise ! Everything was fast organized and top notch guys helping me ! Highly recommend! Matt Ellis Janesville Wisconsin 12/24/2021 More

Michael Krumm & Alex Lallas are amazing. Took the time to make us feel confident in our decision. And the prices was right where we needed it to be. make us feel confident in our decision. And the prices was right where we needed it to be. More

I was able to get in for a oil change no problem they were friendly and helpful were friendly and helpful More

Provides Great customer service. Listen to your needs and gives great feedback. Thank you Russ gives great feedback. Thank you Russ More

Zack glynn was so helpful in finding me the perfect vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. More

I really hate looking for new cars. I dont do it very often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated right. Customer service was never a car salesperson strong point from my experience. I really didnt intend on buying a car when i went into this dealership. I just wanted to see if i fit in the car and if the price was doable for my family. I wasn't in the mood for any dealer shenanigans, and quite honestly, to my surprise, I didnt get that here. I worked with Micheal Krum. He was fantastic!! He was very upfront about everything, he was extremely nice and friendly, and he listened to me (he brought me a car that showed he listened). He was also very good about demonstrating all the features at delivery...which I appreciated. I truly appreciated his style and salesmanship and recommend using him if you are buying a new kia. I also very much appreciated the manager Ryan Wondra. He really did a great job too. More

Our salesperson was knowledgeable and communicated well. The price was fair and they were affiliated with our bank so we could use our preferred choice. The price was fair and they were affiliated with our bank so we could use our preferred choice. More

Excellent customer, shuttle, car and tire service! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! Charles was kind and knowledgeable and went the extra mile to ensure our needs were met at a great price! More