Russ Darrow Kia of Madison

Thank you Russ Darrow we would like to say thanks for taking great care of our father,being from Mississippi we were naturally concerned for him but we were very comfortabl we would like to say thanks for taking great care of our father,being from Mississippi we were naturally concerned for him but we were very comfortable with you so thank you all so very much More

Thank you very much Russ Darrow Everyone was extremely friendly, fast, excellent service. I'm very happy and they made me feel at home! Thank you very much Russ Darrow Kia!! Everyone was extremely friendly, fast, excellent service. I'm very happy and they made me feel at home! Thank you very much Russ Darrow Kia!! More

Dishonesty at it's best! My husband and I have been researching the KIA Rio. I found an ad on the internet that advertised this vehicle for $166 per month. I called first to My husband and I have been researching the KIA Rio. I found an ad on the internet that advertised this vehicle for $166 per month. I called first to verify the information in the ad, then we drove 60 miles to buy a new car. We knew exactly what vehicle we wanted and what we were willing to pay. The saleswoman was very friendly, she didn't try to convince us to look at anything else. However, when she came back with the numbers it listed a payment of over double the advertised payment. She said our credit probably isn't where we think it's at. So I asked to see the credit report. She brought back a manager who offered to try to get the payments closer to our number. We asked them about the overall differences between the ad price and what they were saying the car cost. The tag hanging from the car mirror, which was removed quickly, was even lower than what they were telling us. Apparently that price didn't reflect all the "upgrades" that are standard at their dealership. Eventually, the GM came over and told us he would take off the extra charges and try to get our payments closer to what we wanted. He also gave us the credit reports I had asked for. When they gave them to us they clarified that there was nothing wrong with our credit. Then we asked about the $1000 gift card offered in the ad with a trade in, our purchase wouldn't qualify. After over 2 hours we had enough dishonesty and decided to leave without a new car. After reading other reviews on here, I'm glad we did! We fully intended to buy a new car today but we felt the sales and advertising tactics used at Russ Darrow KIA were unethical. More

Presured into a auto that iIcant afford I purchased a very nice 2014 Kia Sorento a week ago. once i got home and started doing my budget for the auto payment I relized I couldn't afford it I purchased a very nice 2014 Kia Sorento a week ago. once i got home and started doing my budget for the auto payment I relized I couldn't afford it every month. I called the dearlership and asked nicly if i could return or exchange for a lower cost model. I was told no. So now yes i have a very nice car but I i cant make the payments. Expecilly when i went in looking for a car that was $13,000 cheaper then the one that i went home with. I am going to call the bank that i got the loan through and maybe they can help. More

Great Salesman and Dealership Cliff Roberts and Russ Darrow give us Great Service. The salesman explained all the features on the car, gave us a tour of the facility for future us Cliff Roberts and Russ Darrow give us Great Service. The salesman explained all the features on the car, gave us a tour of the facility for future us. They gave us the time we needed to select the automobile we wanted. More

Had a great welcoming with Parker when my family and I entered. He treated us with a very king personality like if we were just at home. Will surely have many more encounters in the future....thank you al entered. He treated us with a very king personality like if we were just at home. Will surely have many more encounters in the future....thank you all at russ darrow! More

worked his magic to get me into my dream vehicle. quick and easy. i give him two thumbs up!! thank you for all your help and getting me in to my new kia and easy. i give him two thumbs up!! thank you for all your help and getting me in to my new kia More

Superior service...and quality...excellent customer service... staff was good with followup as needed.... i will recommended russ darrow to family as well as my friends.....thanks service... staff was good with followup as needed.... i will recommended russ darrow to family as well as my friends.....thanks More

Emily was absolutely wonderful and it was a pleasure to meet her. She had the cars ready and warming up for us when we pulled in as I had called ahead of time. I was interested in a Forte Koupe. She did re meet her. She had the cars ready and warming up for us when we pulled in as I had called ahead of time. I was interested in a Forte Koupe. She did research ahead of time and was clearly very knowledgeable about the Kia product. We came a far distance and had a few other car brands we wanted to look at. Well I ended up falling in love with a little Mini Cooper Coupe..that being said, I would not hesitate to buy a vehicle from this dealership as they did everything right. Made us feel at home and comfortable offered a fair deal for my trade in...I just found a car that I liked just a little bit more than the Koupe. Even the sales manager made time to introduce himself and sit down to talk with us..overall a VERY pleasant experience. Thanks so much, Margie Bauer More

Drove 70 miles to buy a specific new vehicle and was told to come back the next day by Sales Manager because he said I was not serious and It was closing time! (6PM) Who in their right mind would insult some to come back the next day by Sales Manager because he said I was not serious and It was closing time! (6PM) Who in their right mind would insult someone and walk away from a $30,000 sale? Worst dealer experience ever! More