Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Madison
Madison, WI
683 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 683 reviews
January 18, 2024
Very Professional and Personable. Michael, Alex and Anthony were wonderful. Top notch care. Highly recommended. Michael, Alex and Anthony were wonderful. Top notch care. Highly recommended. More
by Staci M
January 14, 2024
Customer service is priority one. The car we bought was at a different Russ Darrow location. Jonathan our salesman drove 45 minutes away to pick up the car and bring it to the Madison The car we bought was at a different Russ Darrow location. Jonathan our salesman drove 45 minutes away to pick up the car and bring it to the Madison dealership. One of the best buying experiences I have had. I recommend dealing with Jonathan you won’t be disappointed. More
by ml.weiland
Employees Worked With
January 09, 2024
Russ Darrell Kia was super easy to work with as soon as I connected with them thru the app the responded right away and we were able to set up a time for me to look at the vehicle I was interested in. They connected with them thru the app the responded right away and we were able to set up a time for me to look at the vehicle I was interested in. They gave me a good deal for my trade in and I was able to drive home in my new car that day More
by beryl.oftedahl
January 04, 2024
My husband and I had found a car we were very interested in online, but it turned out it was at the dealership in West Bend. Zack personally went and got the car for us so we could check it out in person. I in online, but it turned out it was at the dealership in West Bend. Zack personally went and got the car for us so we could check it out in person. It was exactly as advertised, and what we were looking for, and all of our interactions with Zack and everyone at Russ Darrow were straightforward and pleasant. As a first-time car buyer, they explained everything clearly and answered all of my questions! We are happy with our experience and our car! More
by Diana
January 01, 2024
I was annoyed at the amount of the time we spent sitting. I went in to look at a car and before I could do that I was sitting in an office giving out info you didn’t need to know. I went in to look at a car and before I could do that I was sitting in an office giving out info you didn’t need to know. More
by tanyawilfong
Employees Worked With
Don’t remember
December 25, 2023
Stopped to compare a 2023 Kia Sportage to a 2022 Dodge Durango R/T. I had my mind set on the Durango before stepping foot in this dealership. I explained to Tony, my salesman, how I wanted the horsepower, Durango R/T. I had my mind set on the Durango before stepping foot in this dealership. I explained to Tony, my salesman, how I wanted the horsepower, space, and overall reliability. He showed me a Sportage, compared it to the Sorento, and after a test drive, the decision was made. Tony and the Russ Darrow crew helped make the process as easy as possible, and I ended up with a brand new vehicle that met all of my needs. More
by Kate
September 30, 2023
The service department was extremely helpful and would come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definit come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definitely come back for future service! More
by Mramble
Employees Worked With
September 24, 2023
I told them what I wanted and they got it. Zach Glynn was the best! Zach Glynn was the best! More
by Petes
August 27, 2023
We were welcomed right away and our needs were met exactly. Thank you to all! exactly. Thank you to all! More
by Macdaddy
August 25, 2023
Great sales people. They get to know what is important to you in order to get the right car for you. They get to know what is important to you in order to get the right car for you. More
by Heinedl.ne
Employees Worked With
