Russ Darrow Kia of Madison

I bought a used vehicle from them in March of 2011. I was at the dealership for 5 hours doing paperwork to purchace the vehicle. I took it for a test drive and herd a clunking noise coming from the front dri at the dealership for 5 hours doing paperwork to purchace the vehicle. I took it for a test drive and herd a clunking noise coming from the front driverside. I told them about it and asked them to look and fix it. They came back to me and said that it was the sway bar links that were causing the noise. They were going to charge me 200.00 to fix it. I said no because my husband is a mechanic. They should of fixed it for nothing. Since then i have the same clunking noise. I took it to a differnt dealership and found out that the struts are bad. So now after spending over 300.00 to fix the problem. Now i have to spend another 200.00 to replace the struts in it. This is something they should of checked into the first two times i asked them to look at it and they said nothing was wrong. I will never purchase a car or any vehicle from Russ Darrow Kia ever again and have told the people I know not to purchace a car from them either. More

They recently promoted a sales event in Madison Wisconsin. The deal was that if you cross of 3 like addresses on the mail certificate they sent then you would be awarded. The smallest prize being a Wisconsin. The deal was that if you cross of 3 like addresses on the mail certificate they sent then you would be awarded. The smallest prize being a $50. 00 gift card for Wal-mart. I checked this several times. It sounded like a great deal. I went picked up my card. Heavenly, a sales women, offered to help me buy a car. Well I only make a $100 a month and was informed that her boss laughed at her when she presented him with my numbers. I also thought it was odd that they collected the mail informing me of what I won. I collected my gift card and went home. The next day I found out the gift card was only for $5.00, which explains why Russ Darrow collected the original mail informing me of my $50.00 prize. I called to complain and the receptionist informed me that the event was over and there was nothing she could do. I do need a car and will be able to buy one very soon. However, I will not consider any of Russ Darrows inventory just because of their deceptive business practices. If they have such good inventory they don't need to scam people into coming down there. More

Sales person treated me like my sale was not important. Sales person treated me like my sale was not important. I had an appointment and ended up sitting in the lobby for a hour to complete a used car sal Sales person treated me like my sale was not important. I had an appointment and ended up sitting in the lobby for a hour to complete a used car sale. Gave me a car with an empty tank of gas to test drive. Gave me all of two gallons to drive home after I purchased (I live 110 miles away). Clerical staff messed up the title paperwork. Caused me penalties to license locally. Mechanic miss-diagnosed issues with the vehicle. Definitely did not make me feel special. I ended up finding a new 2011 KIA on their show room floor that my wife loved. I ended up having another dealer acquire the same vehicle, form another dealership rather than do business with Russ Darrow. More

Do NOT trust what the window sticker says about the condition of any car you might buy from Russ Darrow Kia! I bought a used car from them only to find that there were several problems with items repre condition of any car you might buy from Russ Darrow Kia! I bought a used car from them only to find that there were several problems with items represented as not having problems by the sticker. When I called the sales rep back about these problems, I got the run-around for a couple of weeks before he finally told me that I was out of luck. I will not be going back to them for any reason. Caveat emptor! More

The dealership is centrally located off the beltline in Madison, WI. I had the best experience Ever there. My salesman Travis Stair was top notch. He worked through the paperwork and it was looking like we Madison, WI. I had the best experience Ever there. My salesman Travis Stair was top notch. He worked through the paperwork and it was looking like we would have to wait till after Christmas to get the Kia Sportage we were preapproved for. My truck would not make a 6 hour trip to get home to my family so things were looking pretty bleak for my family's Christmas when he just stood up and said let me get you a loaner! He gave me a great car to drive down and back and all I had to do was put the gas back in it to where it was! OMG he saved Christmas!! After a wonderful time with my family we returned home and went back to pick up our Kia. We had a bit of a wait while they finished the approval process and safety checks then we were out the door in our new car! I don't have the best of credit but they were able to get me Capital One financing with a great interest rate and even paid off my junk of a truck that I traded in! The wait wasn't so bad because their customer wait area is furnished with comfortable chairs and a big screen TV. I will refer everyone I know to Travis Stair and the people at Russ Darrow Kia! I promise you that if you go and ask for Travis you won't be disappointed... Nicole Ashton More

The story is far too long to get into but if I could rate them less than 1(very bad), I would rate my experience at Russ Darrow Kia of Madison at least -5 on a scale of 1 to 10. I was lied to from the momen them less than 1(very bad), I would rate my experience at Russ Darrow Kia of Madison at least -5 on a scale of 1 to 10. I was lied to from the moment I walked in the place. They are true "SALESMEN" in the worst sense of the word! I would like to hear from others who have been totally ripped off by Russ Darrow Kia of Madison; I do not believe their sales tactics are legal (according to my interpretations of the consumer protection laws, they are not legal). More

i was lied to about the purchase contract. they were very sneaky about the way they handle these. i told them i needed to go home and look everything over to make sure that i could afford the payments. turns sneaky about the way they handle these. i told them i needed to go home and look everything over to make sure that i could afford the payments. turns out i couldnt. they held on to my title and my down payment. i found a better deal in my price range somewhere else so when i went back there to get my title back they refused to give me back my down payment. this should be illegal . even if this legal, this proves that they dont give a crap about the customer only the money. they knew my wife didnt have a job and i have 2 kids and they still didnt mind taking my money. the finance guy said he didnt understand the problem. REALLY??? More

Went in too look at kia forte EX which an internet specialist told they had in with all the options i wanted, however I decided to stop in and take a look, and was assigned to an "experienced salesp specialist told they had in with all the options i wanted, however I decided to stop in and take a look, and was assigned to an "experienced salesperson" who did not even want to give me time of day, needless to say I took my money elsewhere the very next day and bought a new vehicle. Maybe next time dont assume a person isnt a buyer or is wasting your time, you are selling kias not bmw or mercedes. More