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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

February 26, 2014

worked his magic to get me into my dream vehicle. quick and easy. i give him two thumbs up!! thank you for all your help and getting me in to my new kia More

by ralphesposito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ron
February 08, 2014

Emily was absolutely wonderful and it was a pleasure to meet her. She had the cars ready and warming up for us when we pulled in as I had called ahead of time. I was interested in a Forte Koupe. She did re More

by margiebauer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Herritz
December 28, 2013

Drove 70 miles to buy a specific new vehicle and was told to come back the next day by Sales Manager because he said I was not serious and It was closing time! (6PM) Who in their right mind would insult some More

by woodarddjw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Manager
November 12, 2013

everyone at russ darrow was very nice to work with. They answered all my questions and helped me with what wanted and needed in order to buy the car. I was very pleased and suprised how easy they made it. I More

by MichelleEstrada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
November 12, 2013

When I visited russ darrow I was greeted by the Internet Sales Manager. He walked me through the entire sales process and helped me get the perfect car that fit me and my families growing needs. I have sinc More

by RobertEast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, chris
August 07, 2013

Didn't clean my car when I bought it and didn't fix anything. Made me feel obligated to purchase maintenance package. Wouldn't cancel maintenance package and lied about not having the forms. I told More

by caolan_finegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
October 23, 2012

Worst kind of advertising. Worst behavior. Once the sale is done you know their real face. I brought a car and as soon as I signed the papers the manager ran to remove floor mats saying they are not include More

by Trintony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
October 05, 2012

I just recently was into Russ Darrow about a month ago to buy a new car and trade in my G6. When I was in there they told me that they WILL pay off my G6 so I DO NOT have negative equity onto my next car. Of More

by alyssia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillis and Ian (Sales people)
August 06, 2012

Heed the call of the prior review! Even dealers don't want to deal with Russ Darrow KIA! You as an individual should also stay away! Need more proof? Read on... There is no real sales staff here. I wa More

by I Want Service
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony, nameless minions, and temporary staff
July 24, 2012

I had a strange and frustrating experience in my effort to purchase a new Optima SX from Russ Darrow Kia of Madison, WI. I was trading in my 2010 GTI with 27,000 miles on a new Titanium Optima SX with More

by joe1942
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Stokes & Carlos
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