Russ Darrow Kia of Madison

Great customer service by Joe Great customer service by Joe.. very helful, friendly and easy to work with. He adjusted to my schedule and made it possible for my car to get fixed a Great customer service by Joe.. very helful, friendly and easy to work with. He adjusted to my schedule and made it possible for my car to get fixed at my convenience. Thanks Joe for all your help!!! More

really helpful They really helped us get the right price and financing Our sales representative was really helpful and knowledgeable about the sports car. the facili They really helped us get the right price and financing Our sales representative was really helpful and knowledgeable about the sports car. the facilities are comfortable and well suited to my purchasing and service needs i personally was very happy and I was made to feel like I was part of the family More

made the process simple Our sales person was friendly and helpful We are very pleased with our purchase I told them what I was looking for and they found the perfect car for Our sales person was friendly and helpful We are very pleased with our purchase I told them what I was looking for and they found the perfect car for me The company made the process as simple as possible. More

very good experience I came into Russ Darrow because I needed to trade in my car for something new. Our salesperson was very knowledgeable in explaining each of the vehicl I came into Russ Darrow because I needed to trade in my car for something new. Our salesperson was very knowledgeable in explaining each of the vehicle's. You now have a repeat customer for all my car or truck service needs. I would definitely go to Russ Darrow again for my next vehicle. More

Unpleasant Sales Experience I was interested in purchasing a used car but my interaction with Bob in the Used Car section was less than pleasant. When I offered a lower price th I was interested in purchasing a used car but my interaction with Bob in the Used Car section was less than pleasant. When I offered a lower price than the car listing he was rude and verbally defensive. I understand that he might not be able to accept that price but I didn't expect him to be rude to me. I have gone to a couple of other dealers and all of them treated me professionally and with respect. That included 2 dealers where I offered a lower price than what the car was listed for and a they could not meet my offer - but they never changed their professional dealing with me. I'm not sure if Bob just doesn't know handle a sales conversation that doesn't work they way he wants it to or if he struggles dealing with woman car buyers. Either way I would not go back to him. I can't comment on the dealership as a whole just on Bob. More

great experience I had a great experience buying a car at Russ Darrow. I appreciated all your help and the great service provided. I would buy another vehicle from the I had a great experience buying a car at Russ Darrow. I appreciated all your help and the great service provided. I would buy another vehicle from them in the future. It was such a pleasure dealing with all the staff members at this store. More

fast service We came into Russ Darrow looking to buy a pre-owned car. The employees at Russ Darrow got me financed with my negative credit. This was a fast and one We came into Russ Darrow looking to buy a pre-owned car. The employees at Russ Darrow got me financed with my negative credit. This was a fast and one of the best new car buying experience ever. More

will continue to recommend I have always been happy with my experience at this Russ Darrow Dealership. They blew us away with amazing customer support and service. Many thanks r I have always been happy with my experience at this Russ Darrow Dealership. They blew us away with amazing customer support and service. Many thanks really much for the service that is great. I really had a experience that is great will continue to recommend Russ Darrow. This is my vehicle that is second from dealership and am delighted with them and the car. More

A good dealer, if you can find a place to park. As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted a test drive of the Kia O As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted a test drive of the Kia Optima. Abby Fait was helpful, and I would not hesitate to recommend her. There did seem to be a little confusion, as I had communicated with them regarding my intended visit, but after my test drive, their computer system didn't seem to know that I had actually come in for the test drive. Finally, finding a place to park my existing car when I came in for the visit was a bit harder than average. More

really helped us My spouse came to Russ Darrow because we were looking for a newer vehicle. Their approach puts you at ease during the negotiation and final purchase. My spouse came to Russ Darrow because we were looking for a newer vehicle. Their approach puts you at ease during the negotiation and final purchase. The entire staff helped us get the right price and financing. The staff at Russ Darrow was patient and knowledgeable, and helped us get a vehicle at a good price. More