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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

August 25, 2017

Misleading inventory Found used vehicle called before going there to make sure it was still available they said it was still there drove right after that 30 minutes and wh More

by Andrew Jahnke
Recommend Dealer
No
Employees Worked With
Josh, Tony
August 02, 2017

Incompetent Collision Center Employees I brought my car to the collision center for bodywork and to repair damaged side mirror. When I went to pickup the car, the damage was still evident More

by Sue123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The Collision Center staff
July 27, 2017

Poor Communication and Did Not Pay Me What I was Owed Do not buy a car from this dealership. If you have problems they will not follow through or communicate with you. I bought a car from them on June 17, More

by fmiddl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett Reuter
July 24, 2017

Personalized, respectful experience Tony was warm, knowledgeable, helpful, engaged, not pushy, and advocated for us! He, along with the managers, did all possible to ensure we'd get th More

by Kerkira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony), Stoyan (Tony) Takov
May 15, 2017

pleasant and quick My spouse and I came to Russ Darrow because we were looking for a newer car. They took the time to explain all the features of the car, and got me a g More

by derbervi91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jim
April 19, 2017

such a pleasure I came into Russ Darrow because I needed to trade in my car for something new. I appreciated the courtesy and kindness that was shown to me. It was su More

by entoption77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jim
March 29, 2017

excellent customer service They aided me get a very good deal. They were very important through the total process of spending the automobile I ended up getting. We will be recom More

by poshydresca79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff
March 10, 2017

happy I had a great experience buying a car at Russ Darrow. Our salesperson was very knowledgeable, and found exactly what I was looking for. I appreciated More

by essiwe74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jim
February 16, 2017

Not happy I recently leased a new car from Russ Darrow Kia of Madison. I chose Russ Darrow because of their reputation for being fair and efficient. However, my More

by Kristin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
February 01, 2017

great service Every time I come in to this Russ Darrow dealership I receive great service. Our salesperson was very knowledgeable, and found exactly what I was look More

by diagonalli1988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james
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