Russ Darrow Kia of Madison

New headlight. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. More

Tires I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so tight they broke my lug getting it off and charged me an extra $140 to replace even though it was them that put it on too tight. My appt was actually on the east side I assumed it was at the Kia dealer ship on the west. They talked me into getting it done there instead. I was quoted $400 for my tires when I set up my appointment but I had to pay over $640 I will never buy a car from them again and never get repairs done at that facility again. They should have covered breaking the lug screw since they are the ones that put it on. Also I had a coupon for the tire $10 above their cost. She said this gave me an $80 discount but my bill shows I only got a $20 discount. They don’t stand behind even their coupons More

See my review below. I had a Good experience in buying a car with Tony and everyone else at Russ Darrow in Madison Wisconsin on Friday Nov, 17, 2017. I had a Good experience in buying a car with Tony and everyone else at Russ Darrow in Madison Wisconsin on Friday Nov, 17, 2017. More

Russ Darrow Kia Madison WI My local dealership is terrific! They are great at getting me in on my schedule and are very timely with repairs and service. Excellent service! My local dealership is terrific! They are great at getting me in on my schedule and are very timely with repairs and service. Excellent service! More

Service I was in today for an oil change, tire rotation and general review. As always the service is outstanding and very timely. I wouldn’t go anywhere else! I was in today for an oil change, tire rotation and general review. As always the service is outstanding and very timely. I wouldn’t go anywhere else! More

Some Good Some not so Good Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirti Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirtier ‘ than when you dropped it off. More

Very pleasant experience Randy Humphrey was very friendly and helpful through the entire process. He truly wanted me to get the best price for the car I wanted. I would recom Randy Humphrey was very friendly and helpful through the entire process. He truly wanted me to get the best price for the car I wanted. I would recommend this dealer to friends and family. More

Incomplete service Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I i Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I immediately knew it wasn’t waxed as there was still dirt on it that was there when I brought it in. It looked like they just ran it through the wash. Also the water from the rain didn’t bead at all. My other car that I waxed myself two months ago had better beading. Not sure what happened as usually they do a really great job on this. When I did talk to the service rep about it he offered to have it done again which was nice. It wasn’t his fault. I think the service tech just tried to pull a fast one on them. It does suck to have to bring it in again though. More

Long wait but good service I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot chocolate and popcorn in the waiting area. My oil changes are included with the service program I purchased with my car. If they weren't, I'd probably take my car elsewhere for oil changes simply because this dealership is not conveniently located for me. More

Good service lots of help Salesman and manager were very helpful felt we got a decent price. Explained everything real good. Dealership was clean and friendly. Fiance guy was w Salesman and manager were very helpful felt we got a decent price. Explained everything real good. Dealership was clean and friendly. Fiance guy was well prepared. More