Russ Darrow Kia of Madison

Pretty good experience overall I liked the salesman we worked with but the front desk guy seemed irritable and raised his voice when I countered his offer. He said, “ it’s 23, we a I liked the salesman we worked with but the front desk guy seemed irritable and raised his voice when I countered his offer. He said, “ it’s 23, we are done here,” in a very heated and angry tone. I could have easily went down to the Mazda dealership down the street but I wanted the car Kia had so I bought it. The salesman was very personable though. More

Happy Cliff and Zack both did an excellent job from start to finish and even after the sale, I would happily go buy another car from them. Cliff and Zack both did an excellent job from start to finish and even after the sale, I would happily go buy another car from them. More

"Thank you Cliff for such a wonderful and pleasant shopping I have been shopping for a car for quite some time. I have to say that, at Russ Darrow KIA I was extremely Impressed. I had a lot of questions for Cli I have been shopping for a car for quite some time. I have to say that, at Russ Darrow KIA I was extremely Impressed. I had a lot of questions for Cliff, and he was very patent with me over the few weeks before we got a chance to get up to Madison. He took into consideration I had a busy schedule. Cliff was a pleasure to work with over the last few weeks. Cliff also let us know what we would need in case after the test drive, we where still interested in the vehicle. When we arrived at Russ Darrow KIA in Madison, we where welcomed by many employees that worked there. Cliff Introduced him self right away. We were also offered coffee, tea, and popcorn. It was amazing.,everyone was very friendly. Cliff and his team worked with us and informed us as things came up during the proses and asked if we needed anything while we were waiting. It made our wait time more pleasant. If ever have to get another vehicle for our family I will surly work with Cliff and his team again. It is a family friendly environment. With a pleasant waiting room for everyone. I want to say, "thank you Cliff for such a wonderful and pleasant shopping and buying experience!" More

Fourth Kia purchased When we first looked to buy a car from this dealership things got off to a rocky start. The sales guy that we had worked with was rude and disrespectf When we first looked to buy a car from this dealership things got off to a rocky start. The sales guy that we had worked with was rude and disrespectful. Thankfully he didn't last long after we complained. This dealership care about it's customers and wanted to show that. They then turned us over to Cliff and it has been all good ever sense. I just recently bought my fourth Kia from Cliff, the one thing we like about working with him is he doesn't play games with you and sugar coat everything. He is straight forward, tells you the facts and is honest with you. If he doesn't have an answer to a question he has one in timely manner. The other thing we like about working with him is he takes out the haggling and games to try to get the best price, for us he has basically sat down with us showed us what he had to offer, what it was going to cost us, and what he could do for us. Every car I have gotten from him has been painless and stress free. You can't find a better sales person to work with. Period! More

Friendly and helpful They took the time to help with our needs within our budget. We have had our service done there for several years and always impressed. They took the time to help with our needs within our budget. We have had our service done there for several years and always impressed. More

Good service without an appointment. I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time. More

Kia Madison Great service , very friendly , prompt. We love our Kia's. Great warranty. Cliff was very helpful everyone very helpful. Efficient. Will definitely r Great service , very friendly , prompt. We love our Kia's. Great warranty. Cliff was very helpful everyone very helpful. Efficient. Will definitely recommend to friends More

Great Fast Service for Buying a New Vehicle So helpful and fast. I filled out my credit application on Kia’s corporate website, 2 Min later had my approval. Went in next morning with no appoi So helpful and fast. I filled out my credit application on Kia’s corporate website, 2 Min later had my approval. Went in next morning with no appointment, was in and out in under 2 hours. That’s actually super fast for buying a new car and I evidently was the first customer to use the online credit application so there was some confusion and discussions that took place. Without it, and for next time, if would be shorter. Salesman was helpful and friendly, and not pushy. Granted I knew I would but so it was not a hard sell, but even with that in mind I would go back to him. Highly recommend More

GREAT EXPERIENCE Great experience Cliff was a great dealer.. I love this car...gas mileage is outstanding. Cliff even got a bow because it was my 50th birthday. Great experience Cliff was a great dealer.. I love this car...gas mileage is outstanding. Cliff even got a bow because it was my 50th birthday. More

Superior service My sales person was Cliff. He was very informative and personable. He was more than willing to listen to my needs and concerns. This was the first ca My sales person was Cliff. He was very informative and personable. He was more than willing to listen to my needs and concerns. This was the first car buying experience where I didn’t feel pushed to spend more or pursuaded to need something other than what I was looking for. Thank you, Cliff and Josh, for doing all of the hard work and making it easy for me. I will definitely return to Russ Darrow for all of my future cars! More