Russ Darrow Kia of Madison

Excellent service as always Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences hav Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences have been excellent as well. Thanks, everyone! More

Friendly and Helpful Dealership was very friendly and never seemed pushy. They came off as just wanting to help you make the best choice for you. Randy had a great grasp o Dealership was very friendly and never seemed pushy. They came off as just wanting to help you make the best choice for you. Randy had a great grasp of the relatively new Kia Niro and all of its features. His knowledge of the cars safety features was very in-depth and very helpful. Zachary in Finance did a great job of being straight to the point and presenting things in an upfront matter of fact way. More

New Kia Sportage Came in looking for a new driving experience. Really had no expectations either way, but immediately fell in love with a new Kia Sportage. Working wit Came in looking for a new driving experience. Really had no expectations either way, but immediately fell in love with a new Kia Sportage. Working with Tyler and Jeff was a refreshing experience. They worked with me to hit the number I had in my mind and never made me feel pressured or rushed in my decision. It's a rare thing nowadays to find a car buying experience that doesn't make you feel like you're on the short end of the stick. I'd definitely recommend Russ Darrow Kia and Tyler Newman for anyone wanting a comfortable and courteous experience. More

Quick and easy Went in with a vehicle in mind, knew what my trade was worth. Simple transaction and out within 2 hours. No haggle or pressure. Thank you! Went in with a vehicle in mind, knew what my trade was worth. Simple transaction and out within 2 hours. No haggle or pressure. Thank you! More

Evaluation Tyler was very pleasant to work with. He worked with me to get what I wanted. Each time they Russ Darrow didn’t have exactly what I wanted he found a Tyler was very pleasant to work with. He worked with me to get what I wanted. Each time they Russ Darrow didn’t have exactly what I wanted he found a car that did. He helped negotiation go smoothly. I highly recommend him and give him 5 stars. More

they don’t care about the customer just the money! Bought a car last year from Russ Darrow I got a brand new Kia Forte but it already had 500 miles in it I thought it was as fine but a year later my ca Bought a car last year from Russ Darrow I got a brand new Kia Forte but it already had 500 miles in it I thought it was as fine but a year later my car started to stink like it literally smelled like urinal coming from air con vent! They won’t fix it and told me that they don’t cover the smell problem that I had to pay 150 dollars for it! It’s brand new! Hate this dealership! Don’t buy here More

Eager to Zplease This experience was good except for trade in value given. Drove three different new vehicles. Better than most dealer experiences. Length of visit cou This experience was good except for trade in value given. Drove three different new vehicles. Better than most dealer experiences. Length of visit could be shorter. More

Friendly, couteous,and helpful I have dealt with this dealer in the past so I am a returning customer. Cliff, Randy and Jeff have been very helpful in finding a vehicle and financin I have dealt with this dealer in the past so I am a returning customer. Cliff, Randy and Jeff have been very helpful in finding a vehicle and financing. I'm going home in a new (used) SUV! More

Friendly and professional service Cliff has always been a trusted advisor for us in our vehicle purchases. We’ve purchased 2/3 of our last vehicles from Cliff and the other one from a Cliff has always been a trusted advisor for us in our vehicle purchases. We’ve purchased 2/3 of our last vehicles from Cliff and the other one from another person at the same Russ Darrow Kia Dealership because we think the staff is great and the service team is also a big plus. They are all friendly, honest, and informative. In our experience- Cliff and the service team deliver service based on the customer’s needs, not what they want to sell. This is a big deal to us at a dealership, as we are not keen on being “sold” things. We highly recommend working with Cliff Roberts and the Russ Darrow Kia Madison team. More

Unexpected body work Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! More