Russ Darrow Kia of Madison

Knowledgeable & Friendliness We loved Cliff Roberts' helpfulness and patience to find the best car for us. He & manager Justin Pohl don't let us feel pushing but welcome. Cliff We loved Cliff Roberts' helpfulness and patience to find the best car for us. He & manager Justin Pohl don't let us feel pushing but welcome. Cliff pointed out the difference of the car and understood our needs. That's why we bought the new Kia Sportage. More

Excellent,spectacular would do it again I went in there looking for a car and ended up looking at four. Well Will was very helpful and when I narrowed it down to the one I decided that it wa I went in there looking for a car and ended up looking at four. Well Will was very helpful and when I narrowed it down to the one I decided that it was to expensive so Will suggested a lower price car and he said that he had just the one and he did and then he suggested for me to apply for credit in just my name and it worked out. Between Will and Mark they were able to get me off the lot with my car. I am very Thankful to them and I would do it again as well as recommend them. More

Car -Awesome, Salesman - ok, Money guy - Great The car had a much larger trunk than I excepted. Car was easy to get in and out of and handled great. Sales was a bit hard to deal with. Zach in finan The car had a much larger trunk than I excepted. Car was easy to get in and out of and handled great. Sales was a bit hard to deal with. Zach in financials was awesome, took time to explain everything. He made me feel like it a person not a sales transaction. I would go back again. More

Amazing service. Cares about customers! Russ Darrow is the best dealership in Madison! All of the employees are extremely helpful. I am a first time buyer of any car and they did everything Russ Darrow is the best dealership in Madison! All of the employees are extremely helpful. I am a first time buyer of any car and they did everything they could to make me feel comfortable and making sure I understood the process 100%. Every employee was there to help, even the other sales men that had nothing to do with selling me the car! I highly recommend Russ Darrow to any one looking for a great, new vehicle. More

Helpful First time buying a used car. Staff so friendly and helpful explained everything patiently and worked with my schedule. Staff made sure I left with th First time buying a used car. Staff so friendly and helpful explained everything patiently and worked with my schedule. Staff made sure I left with the best deal. More

Great experience Freddy Rangel was very helpful, he took the time to show us different vehicles. Spanish speaking person which helps a lot since my husband is not flue Freddy Rangel was very helpful, he took the time to show us different vehicles. Spanish speaking person which helps a lot since my husband is not fluent in English. There were some issues with the vehicle we decide to buy. Freddy set up an appointment for the following day with the service dept. Devon help us in getting a "decent" deal since our credit is not the best right now. Nicole in the service dept. was so helpful making sure everything that was wrong in the vehicle was fixed. I was given a rental vehicle for the time my vehicle was getting fix. More

Great customer service! We expected to be in the dealership all day...but it was wrapped up so quick we were on our way before lunch with minimal negotiation needed! Very sat We expected to be in the dealership all day...but it was wrapped up so quick we were on our way before lunch with minimal negotiation needed! Very satisfied! More

Very good No pressure very polite everything explained about the vehicle smooth transaction very satisfied. Some room for bargaining discounts were very good w No pressure very polite everything explained about the vehicle smooth transaction very satisfied. Some room for bargaining discounts were very good would use this dealership again and recommend it to others More

Very helpful and friendly I would highly recommend this dealership. Everyone there was very friendly and helpful. I am very satisfied with my purchase and with the customer se I would highly recommend this dealership. Everyone there was very friendly and helpful. I am very satisfied with my purchase and with the customer service that I received. More

Oil change Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee of Bergstrom Chevrolet we would consider this unacceptable. I only brought it in because the oil change was free. Everything else was good. I was in and out with no troubles. More