Russ Darrow Kia of Madison

Oil change and tire rotation Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable and clean. I will go back for future service needs. More

It was a good experience I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. More

Pretty good experience All was good until my salesmen made a totally insulting low ball offer for our trade in. I have made enough car deals to know a reasonably low offer a All was good until my salesmen made a totally insulting low ball offer for our trade in. I have made enough car deals to know a reasonably low offer as opposed to getting screwed over. Within ten minutes of walking out we were called back and we got almost what we had requested. I almost didn’t come back to make the deal just because I had been disrespected. More

Honest Sales Consultant Gives A Great Deal on Kia Niro! David Leung is a wonderful Sales Consultant at Russ Darrow Kia in Madison, WI. He worked with us to get an affordable payment. We upgraded from a 2015 David Leung is a wonderful Sales Consultant at Russ Darrow Kia in Madison, WI. He worked with us to get an affordable payment. We upgraded from a 2015 Kia Soul to a 2018 Kia Niro ( a hybrid) which will help us save money on gas. David was friendly and easy to work with. We are really happy! More

Long wait, great experience Low pressure, genuine, friendly, informative, honest experience. David, our salesman, was very genuine, nice, and honest. The atmosphere was laid-ba Low pressure, genuine, friendly, informative, honest experience. David, our salesman, was very genuine, nice, and honest. The atmosphere was laid-back and comfortable. Devon, our financial planner, was very informative and productive. A noticable amount of protective films and labels are still attached to our new car - We will be going to a dealership to have them removes. While we had a longer and unusual wait time, Russ Darrow's staff was very apologetic and understanding of our situation. More

Wonderful experience The customer service is wonderful, I really love the experience of buying at Kia Russ Darrow! I defined will recommend this dealership to my friends! The customer service is wonderful, I really love the experience of buying at Kia Russ Darrow! I defined will recommend this dealership to my friends! More

Awesome! Overall great experience buying my first financed car at Russ Darrow Kia. I bought a 2015 Kia Optima LX and I love it! Great customer service. I wante Overall great experience buying my first financed car at Russ Darrow Kia. I bought a 2015 Kia Optima LX and I love it! Great customer service. I wanted to stay within a budget and they were able to work with me. Any questions I had they were honestly answered and I really appreciate that. I had already picked out a car I liked before coming in that ended up being at a different location. I was able to test drive one like it and they had the car transferred to my location the next day. I was always kept updated. I highly recommend Russ Darrow Kia! More

Excellent, no-pressure buying experience My husband and I recently moved to Madison and the lease on my current car was nearing its end. We visited the dealership to ask about our options and My husband and I recently moved to Madison and the lease on my current car was nearing its end. We visited the dealership to ask about our options and were pleasantly surprised that we could turn in the leased car at a different Russ Darrow location. Cliff listened to what my preferences were and never tried to upsell me something else. He was very knowledge about the car and, better yet, so personable and funny. We never felt pressured and he was very transparent with the pricing and our options. I highly recommend working with Cliff, it was a wonderful experience! I’ll definitely be back again! More

Professional, knowledgeable, friendliness Absolutely loved working with David. He went out of his way to determine my needs and then found the perfect vehicle for me. Super friendly professi Absolutely loved working with David. He went out of his way to determine my needs and then found the perfect vehicle for me. Super friendly professional that I would highly recommend to anyone. Also really liked working with Zach in finance. He explained everything in easy to understand terms and made the paperwork simple. More

Painless Very knowledgeable, patient sales representative named David Leung. Also very knowledgeable business manager by the name of Devon Montgomery who walke Very knowledgeable, patient sales representative named David Leung. Also very knowledgeable business manager by the name of Devon Montgomery who walked us through the financing. More