Russ Darrow Kia of Madison

2018 Kia Experience Very knowledgeable about all the vehicles we test drove, answered all the questions or found out ASAP for us. Very fair on the prices for new car and Very knowledgeable about all the vehicles we test drove, answered all the questions or found out ASAP for us. Very fair on the prices for new car and our trade in. Dealership surroundings were very comfortable and staff was extremely pleasant and professional. More

Review Door “greeters” weren’t friendly at all. Many staff stood at the main counter, engrossed in their own conversation and did not interact with us the cu Door “greeters” weren’t friendly at all. Many staff stood at the main counter, engrossed in their own conversation and did not interact with us the customer or any other customers inside the dealership. Had it not been for our salesman Pat, we probably would have moved on. More

Great service writers take care of owners Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. More

Great, Fast Service From the Second I Walked In the Door!! These guys are definitely great at what they do. I told them what I wanted and where I needed my payment and they worked hard to get it as close as po These guys are definitely great at what they do. I told them what I wanted and where I needed my payment and they worked hard to get it as close as possible! I didn't feel pressured at all which is a definite change to most car buying experiences. Made me feel at home and kept making sure I didn't need/want a drink or snack. I had been searching and researching vehicles for over a month and these guys didn't try to push me into something I didn't want or need. I ended up buying the exact vehicle I stopped in to look at...2015 KIA Sportage SX. I definitely recommend Russ Darrow of Madison to anyone looking for a great deal and a no pressure buying experience! More

For an oil change The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my ca The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my car needs are being taken care off. But the kind off negative thing is that, he said that the service takes over an hour, but it lasted me for almost 2 hours. More

They mean business. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. More

Best KIA Dealership Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be w Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be washed which it was not done. But I’m okay with it, I am coming back to have my engine washed. Thank you Joe!! More

Great experience David was very nice and very respectful of our time and getting me the exact car I wanted. Great experience! Would definitely recommend this dealershi David was very nice and very respectful of our time and getting me the exact car I wanted. Great experience! Would definitely recommend this dealership. More

Maintenance Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been gr Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been great! More

Great service I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up More