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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

March 31, 2023

Knowledgeable, courteous service. Antonio took the time to answer all many our questions. We're very happy with our purchase and experience with Russ Darrow Madison Kia. More

by Kimballs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Alex Lallas, Antonio Lopez
Mar 31, 2023 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 27, 2023

After purchase of a used vehicle, we have taken the vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they a More

by marshallallen46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall service providers name after 2 months
Mar 29, 2023 -

Russ Darrow Kia of Madison responded

I am sorry to hear about this , please feel free to reach out to our fixed ops director Cassidy at the store. 608 275 7700

March 05, 2023

Very clean and friendly place seemed to be alittle bit rushed and pushy on after market items ,also the vehicle was not cleaned the McDonald’s trash was still in the compartment up in between the front se More

by Tlueck1360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Alex Lallas
Mar 06, 2023 -

Russ Darrow Kia of Madison responded

I am sorry to hear about this happening . Please if you have not already been contacted feel free to call me directly. Drake Lallas GM 608 275 7700

March 03, 2023

Very helpful. Got the car all set up for me. Cars are getting high tech, salespeople we’re very patient. More

by mr.heaps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
Mar 03, 2023 -

mr.heaps responded

Nice experience.

Mar 03, 2023 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

Mar 03, 2023 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 12, 2023

I had a very good experience at Russ Darrow Kia. I enjoyed working with Tony. More

by beckywis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony) Takov, Devon Montgomery
Feb 13, 2023 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 18, 2023

I don't think Russ Darrow is the best value for getting your vehicle serviced. Having regular maintenance performed here doesn't seem to justify the price. I think I'll find a separate auto shop that isn't More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kuckuk
Jan 18, 2023 -

Russ Darrow Kia of Madison responded

I am sorry to hear about this Josh , we try to be very competitive in pricing and services rendered . Our fixed ops director will be reaching out shortly .

Jan 18, 2023 -

Josh responded

I think it’s ok for the price to be high as long as the quality matches, but that just wasn’t my experience. My ‘service needed’ reminder wasn’t reset, my tires weren’t inflated, and the car wash missed several spots on my car.

December 25, 2022

We called this dealership in Madison as the Rockford dealer didn’t have what we were looking for. Spoke to Johnathon and we told him what we were looking for. We were originally inquiring about the oran More

by Cheri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Jonathan Chizever
Dec 26, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 17, 2022

These guys should be charged with Consumer Fraud. They sold my son a used 2008 Honda Accord with major mechanical problems. He drove less that 300 hundred miles and the check engine light came on. More

by nelson
Recommend Dealer
No
Employees Worked With
Drake Lallas
Oct 17, 2022 -

Russ Darrow Kia of Madison responded

I am sorry about how you feel your experience went . We pride ourselves on customer service . Please feel free to reach out to us when you get a chance. Drake Lallas GM 608 275 7700

October 03, 2022

Ask for Michael when you go to Russ Darrow Kia of Madison! Michael is the best salesman I have ever worked with. This is my 8th vehicle purchase in the last 10 years, so I’ve been to plenty of dealer More

by SUVshopper22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas, Michael Krumm
Oct 04, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

October 03, 2022

Nice dealer ship kris was very nice explained stuff Thoroughly felt we got a fair deal More

by spartans1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Bonner
Oct 03, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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