Russ Darrow Kia of Madison

Purchase of 2018 used Kia Sportage Very good service - David was VERY knowledgeable regarding the Sportage. This is my second purchase from Russ Darrow Kia and I appreciate the wonderf Very good service - David was VERY knowledgeable regarding the Sportage. This is my second purchase from Russ Darrow Kia and I appreciate the wonderful service my husband and I received. Would TOTALLY recommend the Sportage and the sales representatives they employ. Very HAPPY! Thank you David and Alex. More

Always professional n I d fluid topped off brake light fixe We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere els We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere else have reffered a lot of people to Clifford they have bought Kia souls my next one will be soul turbo keep up good customer service. Orv schinke More

Amazing Experience Cliff was just fantastic. He's extremely professional and easy to work with. He made the car search and buying process simple and stress free. This is Cliff was just fantastic. He's extremely professional and easy to work with. He made the car search and buying process simple and stress free. This is our second Kia and we're looking forward to putting miles on another great car. Hats off to Cliff, Jake, and the crew at Russ Darrow Kia...we love our Sorento! More

Awesome David Leung and Alex Lallas the manger definitely helped us by driving off the lot in a car we wanted. Thank so much will send more your way. David Leung and Alex Lallas the manger definitely helped us by driving off the lot in a car we wanted. Thank so much will send more your way. More

Lease of a Kia Sportage Was very informative and helpful with leasing or buying our Kia Sportage. Answered all my questions about leasing a vehicle and what to expect. Very Was very informative and helpful with leasing or buying our Kia Sportage. Answered all my questions about leasing a vehicle and what to expect. Very helpful!! More

Best experience!! Let me start by saying ive met some amazing car sales people. Tasha, though,good lord. This woman was hands down the best ive ever had the pleasure of Let me start by saying ive met some amazing car sales people. Tasha, though,good lord. This woman was hands down the best ive ever had the pleasure of dealing with. She made the whole experience as easy as possible. She was very easy going. She didnt try to sale us a car we couldnt afford. She had me laughing and talking. It was good!! Best experience!! Will be reccomending her to all my friends and family!! More

Tony Anderson and Ryan Wondra were easy to work with. Got a good truck for a good price. They were busy on a Friday night so we had to wait four hours to get everything completed but the sales staff stay Got a good truck for a good price. They were busy on a Friday night so we had to wait four hours to get everything completed but the sales staff stayed late to get it done. More

Great salesman ship Im a first time car buyer from a dealership and the salesman tasha helped me find the perfect car. I highly recommend her and russ darrow to everyone. Im a first time car buyer from a dealership and the salesman tasha helped me find the perfect car. I highly recommend her and russ darrow to everyone. I got the best deal and the perks at russ darrow are phenomenal More

They accomplished the impossible! After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the eng After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the engine, wires had been chewed, and all warning lights were on. (This happened in the space of 4 hours, as I had checked the washer fluid earlier in the day and all was fine). Luckily enough I live close by so I was able to drive to the dealership. When I arrived in a panic, the problem was addressed immediately by Sam, who not only explained the situation, but had me in a rental car within minutes. Sam kept in touch with my insurance company and also let me know exactly what was wrong and what steps were being taken next. I had never been confronted by such a complicated and expensive repair before, but when I finally went to pick up my car, Joe Kuckuk was able to explain to me exactly what work had been done, and answer every question I had for him. This is not anything new; Joe has consistently been one of the most friendly and knowledgeable people I've dealt with in all the years I've been a customer, and one of the reasons I come back. Others I encountered also deserve recognition for superior service and attitude were Chase, as well as April and Brittany in the office. Each one is skilled, friendly and genuine. Going to a car dealership for anything inevitably means spending money, which is never pleasant. However, the value of a good staff goes a long way in easing that burden. Thanks to everyone who got me back in my car again. See you at the next oil change! More

Body shop did a great job Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I brought my car to this Kia body shop. More