Russ Darrow Kia of Madison

Amazing Staff! Every single staff member at this dealership went out of their way to help me get my new Forte. They gave me a more than fair trade on my Sorento. You Every single staff member at this dealership went out of their way to help me get my new Forte. They gave me a more than fair trade on my Sorento. You are welcomed as soon as you walk in and feel like part of the Russ Darrow family. Thank you so much! More

Great and Efficient Stoyan Takov was very friendly and organized. Made the buying process easy and would highly recommend him helping you. Though it took time, as everyth Stoyan Takov was very friendly and organized. Made the buying process easy and would highly recommend him helping you. Though it took time, as everything does, it was not a huge burden as they had a nice seating area with food and drinks. Staff is delightful and my car, works great. If there are any prolems with the car, I will update but as of now, everything works and it's much appreciated! More

All went fine. Every one did their job, to get the deal done. They were able to let me take the vehicle to my mechanic so I would have peace of mind buying the vehi Every one did their job, to get the deal done. They were able to let me take the vehicle to my mechanic so I would have peace of mind buying the vehicle. More

Bought my 2nd brand hew Kia from cliff The Russ Darrow team is amazing. I bought a new Kia from cliff in 2016 and I’m back in 2019 for an upgrade. Cliff will take excellent care if you. The Russ Darrow team is amazing. I bought a new Kia from cliff in 2016 and I’m back in 2019 for an upgrade. Cliff will take excellent care if you. More

New lease purchase Absolutely wonderful service!!Ryan Wondra, Alex Lassas, and David Leung were the best service team ever. They knew our wishes and came through with ev Absolutely wonderful service!!Ryan Wondra, Alex Lassas, and David Leung were the best service team ever. They knew our wishes and came through with everything! More

Flexible, Fast, and Friendly From the moment I walked in the door to leaving in my new vehicle I was treated kindly and with energy. All of that is somewhat to be expected when y From the moment I walked in the door to leaving in my new vehicle I was treated kindly and with energy. All of that is somewhat to be expected when you're about to purchase a vehicle but the experience is NOT the same at other dealerships. I truly felt like the whole team here did everything they could to make the most of my time there while providing me with plenty of options for what I was looking for within my budget range. This was the 2nd vehicle I purchased from Ian and despite the insane amount of customers in there on a busy Saturday I never felt like I wasn't being taken care of. He knows his stuff and will help you find what you are looking for. More

Great, easy They had the car I wanted, she took me on the road and explain in detail about the car, they stayed later to make sure I got the best deal possible... They had the car I wanted, she took me on the road and explain in detail about the car, they stayed later to make sure I got the best deal possible...overall great lady and great staff behind her More

Jeep Compass Friendly staff that made me feel comfortable every step of the way. They were very knowledgeable and were able to answer any questions I had. Friendly staff that made me feel comfortable every step of the way. They were very knowledgeable and were able to answer any questions I had. More

Patience is appreciated It was time for me to invest in a new (used) car. I got help from Fredy R. with test driving a couple of cars and was introduced to the Kia Forte. I t It was time for me to invest in a new (used) car. I got help from Fredy R. with test driving a couple of cars and was introduced to the Kia Forte. I took another day to research and test drive a few other cars and came back to try out one of the 2018 Forte which had low mileage and was Kia certified. Cliff R. helped answer my many questions about the benefits of purchasing this car (I bought my previous car from him 3.5 years ago). He had a stellar ability to give a knowledgeable sales pitch for the car. I decided to buy this car due to its great bang for its buck, and Cliff and Alex L. guided me through the car purchase process. Towards the end, Jacob P. finalized my choices and introduced me to the extra products like extended warranty and insurance. I was not familiar with the workings of these extra products so I had a lot of questions and concerns, which Jacob took his time to explain though verbal and visual means. He even gave me a small tour of the facilities and we had a talk with Ben G. to better understand the helpfulness of having the extended warranty. Cliff and Jacob took their time and were patient to ensure that I was comfortable with the choice I made. Buying this car was the most expensive purchase I've made, so I wanted to ensure that it was the right one. The people at Russ Darrow, especially Cliff and Jacob, made the effort of choosing this car a worthwhile one. More

Dealer review Everyone was very friendly and very professional. The dealership gave off a very welcoming environment. The waiting room is very comfy and has a great Everyone was very friendly and very professional. The dealership gave off a very welcoming environment. The waiting room is very comfy and has a great drink selection. More