Russ Darrow Kia of Madison

Satisfied Overall experience was good. Too much smiling from one guy. Needs more female workers. David is always very nice and helpful. Walked away with exactly Overall experience was good. Too much smiling from one guy. Needs more female workers. David is always very nice and helpful. Walked away with exactly what I was looking for. More

Forced to negotiate Requested same rate and no down payment from sales rep on new lease. Sales manager presented much higher rate with a down payment, forcing negotiatio Requested same rate and no down payment from sales rep on new lease. Sales manager presented much higher rate with a down payment, forcing negotiation. Very disapointed that the sales person and manager failed to meet our request. More

Honest upfront experience Happy to get my third vehicle from Russ Darrow. I always feel confident in dealing with the staff. Car buying can be a stressful situation, and having Happy to get my third vehicle from Russ Darrow. I always feel confident in dealing with the staff. Car buying can be a stressful situation, and having a dealership you can trust really helps reduce that stress. It was a seamless experience from start to finish. I tell everyone to check them out when they are looking for a new or used vehicle. More

Awesome Very friendly they got me the car I wanted with all that I wanted included on the car. They were extreamly friendly and helpful to me. Very friendly they got me the car I wanted with all that I wanted included on the car. They were extreamly friendly and helpful to me. More

Lies -Lies-Lies Brochure received in mailbox addressed to us stating $500 gift card and 90 days til first payment on new purchase or lease. Was told car would be deli Brochure received in mailbox addressed to us stating $500 gift card and 90 days til first payment on new purchase or lease. Was told car would be delivered (their idea) on Saturday March 30. People calling all day assuring delivery.At 8:30pm, a Spanish speaking person called saying NO FIND 23596. Well we have lived at this address for 31 years. Monday April 1, around 11:50 the car was delivered. This dealership was a first choice for us after dealing with Metro Kia. BAD MISTAKE dealing with RUSS DARROW! It has been lies after lies dealing there. We feel we are hung for 3years. NOT AN EXPERIENCE one wants with your car dealer. I guess local is best! This is just the tip of all the chaos involved in this transaction! More

Best car buying experience ever! I worked with Ian. He was very easygoing and helped me make a decision that I was comfortable with. He kept me informed every step of the way. Love my I worked with Ian. He was very easygoing and helped me make a decision that I was comfortable with. He kept me informed every step of the way. Love my new Sorento! I would definitely recommend this dealership, I was in and out in less than 2 hours! More

Awesome Service! I had a great experience at this dealership! Dave explained all my options for the leasing a new car and made sure everything was understood before pr I had a great experience at this dealership! Dave explained all my options for the leasing a new car and made sure everything was understood before proceeding. The manager Ryan also provided all of the options for payment and was willing to calculate different monthly payments based on specific cars. Overall I had a great experience at this dealership and would HIGHLY recommend it! More

Nice dealership I found the car I wanted and got to a good price with very little back and forth bs. Everyone was very thorough and friendly I found the car I wanted and got to a good price with very little back and forth bs. Everyone was very thorough and friendly More

Great experience working with the team in Madison We worked with David Leung and he did a great job helping us find the car that was for us. He made sure to listen to what we needed and help us try a We worked with David Leung and he did a great job helping us find the car that was for us. He made sure to listen to what we needed and help us try a couple of cars out. David went above and beyond helping us and we are really thankful for his time and his knowledge of the cars he had for sale. The managers Ryan and Alex were very friendly and made us feel welcome. Working with Devon was great, we didn't feel like we were being forced products we didn't need, and he did a great job of making sure we knew everything we needed going forward with the car and find the right financials for us. Would recommend this team to a friend. More

New car purchase Fredy did a great job with our new car purchase. Answering any questions we had and finding a vehicle that fit our needs... A+Thanks again fredy Fredy did a great job with our new car purchase. Answering any questions we had and finding a vehicle that fit our needs... A+Thanks again fredy More