Russ Darrow Kia of Madison

Honest, Transparent and Effortless My wife and I had intended to roll into another new Chevy Malibu Premier lease as the lease on our present Chevy Malibu Premier was ending and due to My wife and I had intended to roll into another new Chevy Malibu Premier lease as the lease on our present Chevy Malibu Premier was ending and due to be turned in on November 22nd . GM workers began their strike on September 15th and that strike did not end until October 25th. Our leasing agent advised us that it was highly improbable if we ordered/built a vehicle it would arrive by November 22nd as there was a backlog of orders to be filled first. I had already been researching potential substitute vehicles and was considering a loaded Honda Accord despite the fact that I was hardly in love with its’ looks. It turned out that Honda simply did not have; had not released any lease programs at all for 2020 and I did not want a leftover 2019 however aggressive the pricing; no interest in a Toyota Camry. After finding very favorable reviews on the 2019 Kia Optima SX Turbo both from JD Power online, and a Chicago newspaper in addition to numerous YouTube reviews, I started reaching out to local Kia dealers and to my surprise they did not respond to my email inquiries. We were driving home one night and decided to stop into the Russ Darrow Kia on Odana Road to look at a Kia Forte GT with the intention of downsizing. There we met Zackery Glynn who was super helpful and Ryan Wondra the sales manager for this store. After sitting in an Optima on the showroom floor I had the sense that it was more spacious then our Malibu. I went home and began building one. Ryan let me know that a $4,000 package that was offered in 2019 was not going to be offered in 2020 and wanted to be sure that I knew this for he did not want us to be disappointed. Zackery kept us apprised of the progress regarding the delivery date and the vehicle arrived earlier than promised. We placed the order in October and it turned out there was even a better lease program for us when it arrived in November. Ryan was very transparent about all of the rebates and incentives and made every effort to get our monthly payment where we wanted it to be. We have leased many cars and purchased many cars over the years and this experience was effortless; sometimes you anticipate a shoe to fall and it simply does not. The process was effortless; how often can you say that about a car purchase experience? The car was indoors delivered in a dedicated “Delivery Room” having been prepped. The orientation given to us by our salesperson Zackery Glynn covered all we needed to know and was thorough. Our experience with the Finance Manager, Zach Brimmer was also smooth with no surprises; in fact in the middle of the transaction I asked if I could opt for a 10,000 mile per year lease (instead of a 12K per year which was what the deal was that had been drawn up). Zach went to Ryan and in less than 10 minutes our residual went up by 1 point and our payment down by $10.00 per month; never once were our requests and questions made to seem high maintenance. I highly recommend doing business with Russ Darrow Kia of Madison; parenthetically the fit and finish of the product is very high; the interior noise is almost totally absent; a positive surprise to be with this new brand. More

A pleasant and productive experience We were looking to buy our first new car, Tony was friendly, relaxed and not at all pushy. He was also knowledgable, cooperative and quick to help. On We were looking to buy our first new car, Tony was friendly, relaxed and not at all pushy. He was also knowledgable, cooperative and quick to help. On our test drive he was ready to answer all our questions, but also held back to let my partner and I discuss our impressions. All the rest of the staff were helpful and efficient and the process moved along quickly. We are very happy with our car and our experience at Russ Darrow. More

Very knowledgable and kind. We came in to lease a new Kia Soul and are leaving tonight with a new car. Could not have asked for better service. Soul and are leaving tonight with a new car. Could not have asked for better service. More

After going to another dealership we stopped here to look at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to wor at another vehicle on our list. The first dealership wasn't willing to work with our finance company(USAA). These guys were absolutely willing to work with our bank with the no pressure of trying to get us to finance with their finance company. On top of that they gave us a higher value for our trade in. At the end of our car buying experience we left with the vehicle we were looking for and used the finance company we came in with. The salesman we're very friendly and weren't trying any pushy sales tactics. I am very satisfied with my experience here. More

Very friendly, helpful and understanding about which vehicle may fit my needs. Ian O'Dierno explained everything in terms that I understood and went beyond what I expected when helping me wi about which vehicle may fit my needs. Ian O'Dierno explained everything in terms that I understood and went beyond what I expected when helping me with the unfamiliar features of the new vehicle. I would recommend this agency and salesperson to others. More

Super friendly, Not Too pushy. Overall it was a very easy and good experience. Would definitely reccomend to another person. Thanks for the fast service! and good experience. Would definitely reccomend to another person. Thanks for the fast service! More

Great customer service I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortl I had a great experience and Russ Darrow actually made it enjoyable to purchase a car. Prices were reasonable and they made the transaction effortless. More

I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More

Went the extra mile. Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Bought a new 2020 Kia Soul LX (my third) from Russ Darrow. Brought my Honda Fit in to trade and received Blue book selling price and also bought Kia Soul for the Kelley Blue Book sale price for my area. More

Great experience! Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purch Sales people we’re friendly and expedient in helping me purchase my first car. I would definitely recommend this dealership to anyone looking to purchase! More