Russ Darrow Kia of Madison

Russ Darrow Kia of Madison took excellent care of our family. After being stranded on the roadside, the last thing I needed was to deal with our local dealer who said that we had to get the car back to C family. After being stranded on the roadside, the last thing I needed was to deal with our local dealer who said that we had to get the car back to Chicago. They stepped in and handled the issue with professionalism and left us worry free. More

Zackery Glenn assisted me with the purchase of my new 2020 Kia Soul. He was the consummate gentleman and salesman. Thank you so much, Zackery!!! 2020 Kia Soul. He was the consummate gentleman and salesman. Thank you so much, Zackery!!! More

Both salesmen were very friendly and helpful. We found the vehicle we were looking for. I would work with these two gentlemen again. Thank you the vehicle we were looking for. I would work with these two gentlemen again. Thank you More

Always great service! Great place over all! Highly recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! More

Good Service, Good Cars, Good Work I have bought my 4th Kia (2019 Niro EX) from Russ Darrow Kia Madison. My daughter/son in law have purchased 2 Kia from Russ Darrow, so it is reasonabl I have bought my 4th Kia (2019 Niro EX) from Russ Darrow Kia Madison. My daughter/son in law have purchased 2 Kia from Russ Darrow, so it is reasonable to call us a Kia family. We go to Russ Darrow Kia Madison because we have used their service department for years, and they're close by to both work and home. As we have purchased our Kia vehicles the negotiations have improved and gotten smoother progressively. Years ago when we purchased our 1st Kia, the sales pressure and process was frankly... awful. I was very reluctant to go back, but as we purchased our next Kia vehicle the purchase process has gotten easier, better and smoother. Our salesperson Jonathan Chizever did an excellent job, worked with our requirements, negotiated calmly and with respect, with very little pressure. Smooth transaction, just took a long time to process. His associates who assisted in our purchase were friendly, and appeared to be genuinely sincere. We did end up spending a little more than we wanted, but the fuel savings we expect to gain will make up for it. First road trip... 588 miles on 11.5 gallons, pretty good! More

Great service representatives. They made sure everything was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. More

Amazing transformation! After my previous experience with this dealership in December of 2008, I vowed never to return. The salesman had been devious and deceiving, even disr After my previous experience with this dealership in December of 2008, I vowed never to return. The salesman had been devious and deceiving, even disrespectful. All negotiations were done behind closed doors and there was no transparency at all. Although I did purchase a car then, I've been bitter about it ever since. Despite all that, when I was shopping online this fall for a Kia and found the one that most closely fit my criteria at Russ Darrow, I decided with much trepidation, even dread, to take the chance. From my first foot in the door, I could not believe the transformation. I was pleasantly greeted and introduced to Ian, who was friendly, considerate, patient, open and honest throughout the process. He is everything a car salesperson should be and more. When it came time to negotiate a price, Ryan worked directly with me and was also patient and respectful, and made me feel very comfortable and satisfied with the agreement we reached. Zach went through all the final paperwork with me and was thorough and competent in answering any questions I had. All three of these gentlemen, along with Dan in service, were genuinely warm, friendly, competent and professional, even recognizing and greeting me on a return visit a month later, engaging in conversation and asking how I was enjoying my new car. Every one of them clearly understand the importance and embody the ideal of great customer service. As someone who has never had what I would consider a good or pleasant car buying experience, I cannot say enough about how pleased I was, except to say that I would not hesitate for a moment to return to this dealership for my next car purchase. More

They were patient with me throughout the experience. Would happily shop at this dealer again. Don't have much car shopping experience but it felt fairly simple here. Would happily shop at this dealer again. Don't have much car shopping experience but it felt fairly simple here. More

Always a good a experience. Very helpful and I was in and out with in a few hours which made for a good experience like last time. out with in a few hours which made for a good experience like last time. More

Great customer service David Leung and Ian O’Dierno were very patient and friendly. Supervisor Alex Lallas Was super helpful, friendly and professional. Great Experience very patient and friendly. Supervisor Alex Lallas Was super helpful, friendly and professional. Great Experience More