Russ Darrow Kia of Madison

Excellent Service Tasha was very thorough and friendly from start to finish. She made sure all of my questions were answered and I understood every step in the process. Tasha was very thorough and friendly from start to finish. She made sure all of my questions were answered and I understood every step in the process. More

Great service, friendly staff Tasha was very helpful and informative. The turn signals on the vehicle I purchased did not work and she was able to take care of that right away. Ove Tasha was very helpful and informative. The turn signals on the vehicle I purchased did not work and she was able to take care of that right away. Overall the service was great, she made the whole experience very enjoyable! More

Test driving a specific vehicle Both Ben Z and Alex L made our experience very positive. We knew exactly which vehicle we were interested in and they were efficient, concise and prov Both Ben Z and Alex L made our experience very positive. We knew exactly which vehicle we were interested in and they were efficient, concise and provided all the info we were looking for. We decided to buy the Sorento and they helped ensure we got exactly what we wanted in a timely manner. Ben even followed us home to get the check so we didn’t have to drive all the way back... now that’s customer service! More

Very good experience I had a good experience at Russ Darrow Madison. The staff went out of their way to help make the process run smoothly. They came to my house to finish I had a good experience at Russ Darrow Madison. The staff went out of their way to help make the process run smoothly. They came to my house to finish paperwork so I did not have to make the 1 hour drive to the dealership. More

Very polite very professional always Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have wit Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have with vehicles to keep u safe More

treated like a queen From the time i stepped in the door i was treated with the utmost hospitality and i could not of asked for more better treatment then what i got.Ben Z From the time i stepped in the door i was treated with the utmost hospitality and i could not of asked for more better treatment then what i got.Ben Zoran was kind and very patient with me.Alex Lallas was also very kind and working on my behalf to make the Transaction go smoothly.I truly appreciate how they both worked for me to drive off the lot with what worked for me and my financial situation. i am happy and very grateful for the total service that i received on Today.(05/03/2019 More

Long but worth it Very great service from Ryan Wondra and David Leung. Polite and to the point. Worjed hard to get me the car I wanted. Very happy. Very great service from Ryan Wondra and David Leung. Polite and to the point. Worjed hard to get me the car I wanted. Very happy. More

Upgraded Kia Our experience updating our Kia Sportage was anything but bad. Everyone was accommodating and listened to our needs and respectfully gave us the time Our experience updating our Kia Sportage was anything but bad. Everyone was accommodating and listened to our needs and respectfully gave us the time we needed to make a final decision. More

Outstanding service I worked with my sales guy David Leung, and Ryan for financing. David selected the right vehicle for me, Ryan handled my transaction with speed. They I worked with my sales guy David Leung, and Ryan for financing. David selected the right vehicle for me, Ryan handled my transaction with speed. They made my 1st leasing experience easy. Great job team!! More

Pleasant experience...La Crosse to Madison to buy my dream c When I arrived at Russ Darrow I was greeted immediately at the door by a kind man, directing me to the sales department. I was introduced to Ian and h When I arrived at Russ Darrow I was greeted immediately at the door by a kind man, directing me to the sales department. I was introduced to Ian and he was very pleasant and knowledgeable about the Volkswagen Eos that I was interested in. Ian answered all my questions and also told me things that were very important about this particular vehicle. He made me feel very comfortable. Thanks Ian for a great experience!!! The gentleman in the bright pink shirt was very pleasant as well! More