Russ Darrow Kia of Madison

Very Satisfied with Russ Darrow I went into the dealer today not knowing what to expect. I had high hopes and also high expectations. The team of Tony,Alex and Devon were able to get I went into the dealer today not knowing what to expect. I had high hopes and also high expectations. The team of Tony,Alex and Devon were able to get me the vehicle i wanted at the price i was willing to pay. Thanks guys!! More

I knew this guy was a slimey snake the moment I met him. First red flag is that he can’t even make eye contact with his customer when discussing financing, vehicle history, and especially when he makes clai First red flag is that he can’t even make eye contact with his customer when discussing financing, vehicle history, and especially when he makes claims on what he will do for you (AFTER) you buy a vehicle from him. He looks down at his desk or at the floor the whole time he’s talking to you. Second he is NOT an ethical person. He tried to sell me a car that had a ripped leather seat. His way to remedy the situation was to sell me a warranty for the damaged seat so that I could file a claim and have this pre existing damage taken care of. HE FLAT OUT TOLD ME TO COMMIT INSURANCE FRAUD AND THAT HE WOULD HELP ME WITH IT. I read the warranty, they don’t even fix the seat, they just reapply the simoniz clear coat. He was completely trying to screw me over by upselling a warranty that would not cover the damage. He knew exactly what he was doing. For him to call himself a “Manager” is hilariously pathetic. Ryan is a clown. With ethics like this, I can see why he is only a slimey car salesman working at a Kia dealership. More

This is my second new car purchase from Russ Darrow. My first purchase came after a recommendation from a friend. My experience was so positive that today I returned to buy again. My KIA has been such a gr first purchase came after a recommendation from a friend. My experience was so positive that today I returned to buy again. My KIA has been such a great car that I knew I wanted to buy again. Service has always been great and the whole buying experience was low pressure. More

Having been in the car business for over 25 years the experience I had buying my Sorento was top-notch. I highly recommend Russ Darrow. experience I had buying my Sorento was top-notch. I highly recommend Russ Darrow. More

We enjoyed our experience at RussDarrow KIA in Madison. They listened to all our wants and needs and met our price point. Very courteous, friendly and knowledgeable. Ryan, Zach and Zach were a fun group t They listened to all our wants and needs and met our price point. Very courteous, friendly and knowledgeable. Ryan, Zach and Zach were a fun group to work with. This gal is going “cruising “ in her new Optima! More

2020 kia sportage Easy to work with. Listened to what we wanted. No long waiting to complete sale.Purchased suv at the fair price.Satisfied customer.Would buy from agai Easy to work with. Listened to what we wanted. No long waiting to complete sale.Purchased suv at the fair price.Satisfied customer.Would buy from again. More

They listened and I drove away a happy customer. Thanks you Russ Darrow Kia and the the people who assisted in making me a happy customer. you Russ Darrow Kia and the the people who assisted in making me a happy customer. More

David made our car shopping experience easy and was very helpful, he answered all of our questions! Highly recommend Russ Darrow Kia! We are excited for our new van! helpful, he answered all of our questions! Highly recommend Russ Darrow Kia! We are excited for our new van! More

Jonathan was very helpful in my search for a new car. He helped me get exactly the car that worked for us and was very patient. Ryan was great with helping us with the finance side of things. Would defini helped me get exactly the car that worked for us and was very patient. Ryan was great with helping us with the finance side of things. Would definitely come back and recommend to others More