Russ Darrow Kia of Madison

Love my used 2019 Kia Sorento Working with Alex,Stoyan and Ryan was a real awesome experience. They ware very helpful and honest and find me the car i like and need. I'm highly rec Working with Alex,Stoyan and Ryan was a real awesome experience. They ware very helpful and honest and find me the car i like and need. I'm highly recommend to came and buy your next car at Russ Darrow Kia in Madison. More

Love my new Kia Telluride David did a great job and was very helpful and friendly when I went to purchase my new Kia. All of the staff were helpful and the financing staff did David did a great job and was very helpful and friendly when I went to purchase my new Kia. All of the staff were helpful and the financing staff did a nice job explaining everything. More

Great experience! Had a great experience!! They answered all questions- no many how many I had or how many times repeated myself! Fun atmosphere and enjoyed hanging out Had a great experience!! They answered all questions- no many how many I had or how many times repeated myself! Fun atmosphere and enjoyed hanging out with staff while made a big decision for our family. Thank you David, Alex and Ryan for all your help! More

Great Service I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to turn it over to Kia Service to get the lane warning indicators recalibrated. The Glass Company was supposed to contact Russ Darrow to set up the calibration after the windshield was installed. Unfortunately that did not happen. The service department had no knowledge or appointment set up. This is where Ben Gaither took over. He went out of his way to contact the glass company plus after the windshield was installed he promptly had my car in a bay to get recalibrated. I could have been told they had no time slots open but Ben worked with me professionally to resolve the issue. I appreciate the service I received from the team at Russ Darrow Kia. More

Great Experience Purchasing a Used Car Friendly and very helpful for us as young, first-time buyers! They made us feel very comfortable with this purchase without pressuring us to buy. Friendly and very helpful for us as young, first-time buyers! They made us feel very comfortable with this purchase without pressuring us to buy. More

Amazing and wonderful sales woman I was looking around for new vehicle. Had the opportunity of being helped by Tasha in looking at some great options of vehicles I'm interested in. She I was looking around for new vehicle. Had the opportunity of being helped by Tasha in looking at some great options of vehicles I'm interested in. She introduced me to the kia telluride. Impressed by her knowledge of the vehicle and the test drive I had. Loved how she handled and showed me the features of it and compared it to a few vehicles. Since I was in a time crunch she still offered to look for other vehicles I am also interested can't wait to hear from her. More

Excellent customer service I had a great experience buying my new 2020 Kia Soul at Russ Darrow on Odana Rd. my sales rep Tasha offered a perfect combination of sales savvy, exve I had a great experience buying my new 2020 Kia Soul at Russ Darrow on Odana Rd. my sales rep Tasha offered a perfect combination of sales savvy, exvellent customer service and knowledge about the car I wanted, and Ryan Wondra found the exact color I wanted and had it brought in from Minnesota. He found me a car that exactly fit my wants, needs and price-point. Financing was simple and no pressure... only great information and options. My car was detailed beautifully and they made it a very special experience. Great team, great professional service and a great big thank you to all at Russ Darrow! More

Couldn't have gone better I just got my first car and it is so much more than I ever thought I'd have. They were so pleasant to work with, they answered every question I had an I just got my first car and it is so much more than I ever thought I'd have. They were so pleasant to work with, they answered every question I had and ones I didn't even know I had. Alex and Tony were so friendly, helped me every step of the way, told me exactly what I had to do and made sure I understood everything. I am so glad Alex was recommended to me because I don't believe I could have had a better experience or found a better car. More

Treated well and kia had a great product! Our sales person worked for us and with us thru the entire process and found me the vehile I was looking for. Treated us fairly with our trade in and Our sales person worked for us and with us thru the entire process and found me the vehile I was looking for. Treated us fairly with our trade in and discount on our purchase. Low pressure sales made this purchase fun and exciting the way car buying should be! More