Russ Darrow Kia of Madison

We were extremely happy with our purchase today with David Leung! He is very nice person tell him never to retire! We will be back David Leung! He is very nice person tell him never to retire! We will be back More

Ok so let me start out by saying I have had multiple interactions with multiple different dealerships. BY FAR THE BEST I HAVE COME INTO CONTACT WITH. I had a Jeep Cherokee, but it got totaled in a parki interactions with multiple different dealerships. BY FAR THE BEST I HAVE COME INTO CONTACT WITH. I had a Jeep Cherokee, but it got totaled in a parking lot. Crazy person hit 4 parked cars. I was on a fight timeline since I had to go to work and all kinds of other reasons. I had a check list of things I wanted in my new car and they hit all but one. A CD player. Apparently those are gone way of the cassette tape. Very sad day. *Shrug* this car had fancy things in it that I didn't even know I wanted. Neither were pushy about anything and listened to all my worries. My husband was with me and since it was going to be MY car they listened to me more. Beyond grateful for that. Many times dealership people ignore or don't really listen to the woman but they actually did. It was very refreshing. I got a BRAND new 2019 kia forte ex. With maybe 20 miles on it? I got a great deal on it. They did take my husband's concerns about price and safety features seriously. I am very happy with getting the Platinum rewards card and the service that allows you to take your car in if you mess up the inside. I have two large dogs with sharp nails, hopefully I won't have to get those fixed anytime soon. But I know it will be a painless process if I have to. When my husband's car gets to old to drive I will be coming back to see them knowing I will be treated with respect, caring and personal service. If I could do more than 5 stars I would. More

David Leung was very friendly. Not pushy and was very knowledgeable. Alex was a little pushy about the seat/rust protection, which I declined. Already being a Kia owner I’ve had bad experience with a sim knowledgeable. Alex was a little pushy about the seat/rust protection, which I declined. Already being a Kia owner I’ve had bad experience with a similar warranty from Metro Kia and will never return there. Paperwork took awhile but the waiting area is comfortable. Service department is great to work with. More

Very helpful. Very quick. In and out which is what I like. The coffe was good too. Everybody was very friendly. Great experience all around. like. The coffe was good too. Everybody was very friendly. Great experience all around. More

I saw the vehicle online, called the dealership and came in the next day I. I have been dealing with David Leung, salesman, he has been very good about answering all of my questions. in the next day I. I have been dealing with David Leung, salesman, he has been very good about answering all of my questions. More

Disappointed in the last 2 visits. Service writer didn’t understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. More

I had a great experience at Russ Darrow Kia. I dropped my car off at lunch for unexpected maintenance and picked it up after work. Thank you! my car off at lunch for unexpected maintenance and picked it up after work. Thank you! More

An excellent buying experience with David, Ryan, and Zach Went into the dealership wishing to test both a plug-in Niro and a Soul. David was extremely accommodating and helpful in getting extensive test driv Went into the dealership wishing to test both a plug-in Niro and a Soul. David was extremely accommodating and helpful in getting extensive test drives for each. He and Ryan worked up numbers for both since we were a bit undecided. Gave us time to evaluate the offers for each. Both offers were very good, and we eventually chose the Niro. Zach was quick and efficient in processing the finances and paperwork. Overall, everyone was very friendly and low-key, even though we ran past their closing time. Our discussions were not high-pressure sales jobs but helpful exchanges of information to enable an informed decision. No complaints at all! More

A pleasure to work with. They were very accommodating. We ordered a telluride last summer and I had to give up my leased Sorrento by or before September 1. The telluride took quite a while to be delivered, s ordered a telluride last summer and I had to give up my leased Sorrento by or before September 1. The telluride took quite a while to be delivered, so they drove four hours away to where we live and brought me a free loaner car! They took my Sorrento back on time to return it. We really appreciated, what we felt, was very special service! More

This dealer was GREAT. Jonathan made my experience absolutely amazing. He was completely honest, polite, and friendly. He answered all questions asked by me and my family. He went above and beyond to absolutely amazing. He was completely honest, polite, and friendly. He answered all questions asked by me and my family. He went above and beyond to make sure I was happy and getting what I wanted for the price I wanted. Alex (sales) and Zach in finance did an AMAZING job at laying out all the finances so I could see every little thing and get exact numbers so I could budget properly and gave me plenty of time to think. I never felt rushed nor pressured. It was my first ever car buying experience, and I never had any butterflies or bad feelings. I have no regrets whatsoever! I think my favorite part was that everyone was so nice and gave you their absolute honest opinions about what they were selling. They work as a team and you dont see that everywhere. HIGHLY RECOMMENDED! More