Russ Darrow Kia of Madison

They were very nice people. It's a clean dealership. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. They were friendly, knowledgeable on their cars. The are Taking care of scratch found on car. More

I Had a fantastic experience buying my vehicle from RUSS DARROW MADISON KIA.... IAN and ALEX is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experien DARROW MADISON KIA.... IAN and ALEX is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ian and Alex if you're in the market for a new or slightly used vehicle. More

We were very happy with the service we received when purchasing a new car. David and Alex were very easy to work with. Made sure we were very happy with our purchase purchasing a new car. David and Alex were very easy to work with. Made sure we were very happy with our purchase More

Ian helped me find my new Kia Sportage and it was the easiest car buying experience I’ve ever had! Ian was so professional, helpful, friendly and very approachable! I will absolutely be buying my next ca easiest car buying experience I’ve ever had! Ian was so professional, helpful, friendly and very approachable! I will absolutely be buying my next car from him! More

Waited forever, car needs repairs already I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to wait about 3 hours once I was there until they gathered the paperwork and put the plates on, etc. It was so disorganized and we were told about 5 times that it would just be "about 10 more minutes." Now, less than one year after purchasing, the transmission is faulty as well as the gear shift and it all needs replacing. The car has less than 50K miles and less than 4 years old. I paid cash for it and now I have to sink even more into it. More

Awesome team! I specifically asked for David Leung because he is knowledgeable and upfront. Thanks Ryan Wondra for being patient, thorough and helpful during visit. because he is knowledgeable and upfront. Thanks Ryan Wondra for being patient, thorough and helpful during visit. More

I am so happy with my brand new Kia Optima! The team at Russ Darrow made my car buying experience as smooth as possible! Very knowledgeable staff and courteous! I would personally recommend to anyone I k Russ Darrow made my car buying experience as smooth as possible! Very knowledgeable staff and courteous! I would personally recommend to anyone I know to purchase a vehicle from them! More

Another great experience This is the 3rd car I've purchased from this Dealership. Must be doing something right!!!! Cliff Roberts is a great person to work with and is v This is the 3rd car I've purchased from this Dealership. Must be doing something right!!!! Cliff Roberts is a great person to work with and is very informative. More

Stress-free experience In this time of pandemic stress and anxiety, buying a new car wasn’t exactly on my bucket list, but Ben Zoran and Alex Lallas made it a good and easy In this time of pandemic stress and anxiety, buying a new car wasn’t exactly on my bucket list, but Ben Zoran and Alex Lallas made it a good and easy experience! More

Darrow Team Customer Service Worked with us to get a payment we could afford. Gave us several options so we could determine what worked best for us. We would reccommend them. Worked with us to get a payment we could afford. Gave us several options so we could determine what worked best for us. We would reccommend them. More