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Russ Darrow Kia of Madison

Madison, WI

4.3
702 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 702 reviews

August 10, 2020

Excellent dealership Just purchased my 2nd Kia from Russ Darrow. The folks there are very friendly and great to deal with. My sales guy Cliff Roberts is the best! More

by Jeff N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Roberts, Zachary Brimmer
Aug 10, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

August 07, 2020

This was amazingly easy, friendly, and accommodating. After a horrible 4+ month experience with Wilde Honda, these guys were amazing. They met the numbers I was looking for without haggling, and found the More

by matth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Brimmer, Benjamin Zoran
Aug 07, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 31, 2020

Zach is rude and takes jokes to far It never felt like Zach respected my time. He seemed to be a JERK to some guy named Dale. I would stay away from this guy. It does not pay to be mean. More

by willieking420
Friendliness
Recommend Dealer
No
Employees Worked With
Zackery Glynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Russ Darrow Kia of Madison responded

I am sorry about your experience . Please call me when you get a moment to discuss

July 30, 2020

Zach was a total disappointment from beginning to end. Seemed like he only cared about getting us out so he could go work the next people. Kept saying something about us getting in the way of taking more More

by Jmsbond_007_99
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Russ Darrow Kia of Madison responded

I am so sorry about your experience , please reach out to me when you get a moment . Drake Lallas GM 608 275 7700

July 30, 2020

David Leung and Ryan Wondra were excellent and very personable. They weren’t pushy whatsoever and really strived to meet this customers needs. Thank you More

by 22jaredbarr22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Leung, Ryan Wondra
Jul 30, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 29, 2020

For the first time I went through the online process for finding and price dealing with my new Kia. By the time I walked in the next day, the price was set and all went as smoothly as possible. It was an More

by ajacres20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rudyanski, Zachary Brimmer
Jul 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 27, 2020

Great Experience Our car buying experience was great. David and Ryan explained everything in great detail, were friendly and knowledgeable and went out of their way t More

by tlibansky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Leung, Ryan Wondra
Jul 27, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 23, 2020

We had a great experience buying our new car with Russ Darrow. Everyone we worked with was helpful, friendly, and went out of their way to assist. More

by jordan.marschke12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 19, 2020

Got me back on the road Tyler Newman was a pleasure to work with. They got me a really good warranty. I am excited to have a Kia. I heard they are great cars! More

by JCAlexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newman
Jul 20, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 16, 2020

Rolando Clavijo from sales helped my family get a certified used Kia Sedona. He was extremely pleasant to work with and thoroughly answered all the questions we had. He joined us on the test drive an More

by nfunseth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rolando Clavijo , Zachary Brimmer
Jul 16, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for your feedback ! We really appreciate it !

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