Russ Darrow Kia of Madison

David Leung and Alex Lallas are outstanding. Zero pressure sales but very informed on all aspects of the vehicle and loan vs. lease. Clear explanations of contracts. Highly professional. pressure sales but very informed on all aspects of the vehicle and loan vs. lease. Clear explanations of contracts. Highly professional. More

I walked in this morning for a trade in, thinking "If I get a car, great! If not, oh well.'' I sat down with Jonathan Chizever and we went over what he could do, took a 2020 Kia Forte out for a spin and ne get a car, great! If not, oh well.'' I sat down with Jonathan Chizever and we went over what he could do, took a 2020 Kia Forte out for a spin and next thing you know he started working with his finance person and I was able to get a car. I didn't think I was going to get it because of my credit, however I did. I would also like to thank Ryan Wondra for his hard work as well going on the phone and speaking with the loan people's. I would highly recommend anyone coming here whether it's to trade in a car or buy. Thank you so much! More

Always courteous and willing to talk with me about my car. I don’t think that the service has ever taken more than an hour. car. I don’t think that the service has ever taken more than an hour. More

Salesman was excellent, very knowledgeable about the vehicle, extremely friendly, was patient and understood what I was looking for, felt like I got a fair deal on the new vehicle and the one I traded i vehicle, extremely friendly, was patient and understood what I was looking for, felt like I got a fair deal on the new vehicle and the one I traded in More

Leah in the service department at Russ Darrow - KIA on Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! More

I have been looking for months for my next vehicle to own and Russ Darrow Kia of Madison helped me find my new car. I wanted to get out of leasing and back into owning. They helped me find something that fit and Russ Darrow Kia of Madison helped me find my new car. I wanted to get out of leasing and back into owning. They helped me find something that fit all my needs and extra wants in a vehicle. I was very impressed with the support they offered while I was also dealing with struggles of getting around on crutches. They were very friendly and everyone treated me like family. I felt little to no stress in my car buying process which was a first for me out of the 5 times I've gone through this process. Tyler was very helpful and professional as well as Devon in finance. Tyler was also training a new sales person and they were pleasant to work with as well. Overall excellent experience. I will be back for future vehicle purchases for my family and children. More

Forced warranty SCAM alert! Kyle Vyse tried to sell me a warranty and claimed it was required by the lender. This is a direct violation of FTC rules. He also said he could not "mess with" the interest rate warranty and claimed it was required by the lender. This is a direct violation of FTC rules. He also said he could not "mess with" the interest rate and refused to look into shorter loan terms. More

Nice staff and clean waiting area. Got service done within expected time. Ben even showed me how to check oil. I learned something new.Thank you! within expected time. Ben even showed me how to check oil. I learned something new.Thank you! More

Excellent service, the test drive and customer service was fast and easy to get through. Friendly people working here and made the experience easy I would recommend was fast and easy to get through. Friendly people working here and made the experience easy I would recommend More

I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’r waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke! As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops. I highly recommend the service department at R.D. Kia because of Joe kuckuk! Go see Joe and you won’t be disappointed! More