Russ Darrow Kia of Madison

I have been looking for months for my next vehicle to own and Russ Darrow Kia of Madison helped me find my new car. I wanted to get out of leasing and back into owning. They helped me find something that fit and Russ Darrow Kia of Madison helped me find my new car. I wanted to get out of leasing and back into owning. They helped me find something that fit all my needs and extra wants in a vehicle. I was very impressed with the support they offered while I was also dealing with struggles of getting around on crutches. They were very friendly and everyone treated me like family. I felt little to no stress in my car buying process which was a first for me out of the 5 times I've gone through this process. Tyler was very helpful and professional as well as Devon in finance. Tyler was also training a new sales person and they were pleasant to work with as well. Overall excellent experience. I will be back for future vehicle purchases for my family and children. More

Forced warranty SCAM alert! Kyle Vyse tried to sell me a warranty and claimed it was required by the lender. This is a direct violation of FTC rules. He also said he could not "mess with" the interest rate warranty and claimed it was required by the lender. This is a direct violation of FTC rules. He also said he could not "mess with" the interest rate and refused to look into shorter loan terms. More

Nice staff and clean waiting area. Got service done within expected time. Ben even showed me how to check oil. I learned something new.Thank you! within expected time. Ben even showed me how to check oil. I learned something new.Thank you! More

Excellent service, the test drive and customer service was fast and easy to get through. Friendly people working here and made the experience easy I would recommend was fast and easy to get through. Friendly people working here and made the experience easy I would recommend More

I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’r waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke! As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops. I highly recommend the service department at R.D. Kia because of Joe kuckuk! Go see Joe and you won’t be disappointed! More

Great place and service. They always are able to get my car in when needed and always helpful in answering my questions. I would recommend. car in when needed and always helpful in answering my questions. I would recommend. More

David and Alex were particularly helpful and pleasant to work with. I appreciate that our questions were answered and that we were given privacy to discuss our decision. I also appreciate the shuttle servic work with. I appreciate that our questions were answered and that we were given privacy to discuss our decision. I also appreciate the shuttle service they offer to help with logistics. More

Beyond Hope 24 hours later, I'm still pinching myself to see if I'm really awake and not just dreaming. I came home with an incredible car that far exceeds my exp 24 hours later, I'm still pinching myself to see if I'm really awake and not just dreaming. I came home with an incredible car that far exceeds my expectations. Alex & Zack went the extra mile to get me into a car I absolutely love. at a price I could afford. This is the 2nd used car I've bought at Russ Darrow Kia, and I'm nothing but happy with the dealership. Thank you. More

Reached out to get a test drive on a pre owned vehicle. Sales person assumed I wanted to purchase, and essentially asked me Cash, Check, or Card? Tried to explain again I only wanted to test drive. He stil Sales person assumed I wanted to purchase, and essentially asked me Cash, Check, or Card? Tried to explain again I only wanted to test drive. He still did not seem to understand. Very disappointed. More

Bought a new kia sorento 2020 from russ darrow. I had nothing but a great review for them. Jonathan chizever was my sales associate and he was great to work with! I even had a few scratches on the passen nothing but a great review for them. Jonathan chizever was my sales associate and he was great to work with! I even had a few scratches on the passenger door to be fixed they came to get my vehical and dropped it back off to me in baraboo. I will deffinatly recommend your dealership. Thank you for your great customer service! More