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Russ Darrow Kia of Madison
Madison, WI
638 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 638 reviews
March 29, 2020
First New car purchased! A trying time to purchase a new car, but I'd saved and it was time to say goodbye to my old Saturn. I met with the Sales person Zack, did a test drive A trying time to purchase a new car, but I'd saved and it was time to say goodbye to my old Saturn. I met with the Sales person Zack, did a test drive of a model similar to what I was looking for. When a car came in with the correct (manual!) transmission, they gave me a call. When I met with them, they went over the various plans, options, and did not try to hardsell on things I didn't need. I hope I don't need another car for some years to come, but I would recommend them to others. More
by Christine P.
March 28, 2020
We went to Russ Darrow to get an upgrade to my car. The salesmen were very helpful. It took us a long time to make up our minds and they were very patient with us. We wound up very happy. salesmen were very helpful. It took us a long time to make up our minds and they were very patient with us. We wound up very happy. More
by Mbdoll06
March 28, 2020
They did a great job. They really helped a lot. Started on one make and switched to one that was a better fit. Good experience. on one make and switched to one that was a better fit. Good experience. More
by David.doll23
March 26, 2020
Pleasant Sales Experience Friendly and helpful dealership. Nice display of new Kia's in the showroom. Test drove two new Kia Soul vehicles. David shared lots of information abo Friendly and helpful dealership. Nice display of new Kia's in the showroom. Test drove two new Kia Soul vehicles. David shared lots of information about the Kia. More
by psb906
March 21, 2020
Overall very good experience. I knew what I wanted and they were very accommodating and not too pushy about stuff. I'll definitely keep them in mind when my lease is up. they were very accommodating and not too pushy about stuff. I'll definitely keep them in mind when my lease is up. More
by ksspang
March 19, 2020
Service was great. Thorugh. Always friendly folks. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. More
by Greyson5462
Employees Worked With
Daniel Sobczak
March 16, 2020
Very helpful. Good at explaining. Took time to make sure that I understood my options. This is my sixth Kia from this dealer. They always get my business. that I understood my options. This is my sixth Kia from this dealer. They always get my business. More
by Chris
March 15, 2020
David was great to work with from start to finish. Very courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. courteous and professional. Bought a Kia Sorento. First vehicle I purchased from Russ Darrow. Will be back again. More
by Brian.hilgers
Employees Worked With
David Leung
March 15, 2020
Very pleasant experience with a relaxed and low-pressure vib We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone We did a few test drives and decided on a Sorento. Everyone was very friendly and easy to work with. Nice and relaxed in the dealership and everyone we interacted with was very easygoing and straightforward. More
by G. Barrett-Wilt
March 15, 2020
Expect Issues 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to th 1. They sold me the wrong car (different VIN than paperwork) 2. They ( the manager) refused to talk to me when I tried to get my loan corrected to the right car (I had to go in person to confront them) 3. They made mistakes on the finance paperwork and then came to my house and asked me to resign the paperwork on the hood of their car (this person was not from Finance and had no idea what the papers were for, which was just incredible) 4. They knew nothing about the car they were selling me. (sales people are terrible, likely due to turnover as they are a bad organization in my opinion) 5. They offered to add heated seats (at my expense) to get me to sign on the car and then I had to follow up with them three times over several weeks before they actually agreed to install them (after I had already paid for them). More
by tz
Employees Worked With
Not Listed
