Russ Darrow Kia of Madison

We were very happy with the service we received when purchasing a new car. David and Alex were very easy to work with. Made sure we were very happy with our purchase purchasing a new car. David and Alex were very easy to work with. Made sure we were very happy with our purchase More

Waited forever, car needs repairs already I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to I test drove a 2016 altima and decided to buy. I called the dealership ahead of time to let them know I'd be coming in to purchase it. I still had to wait about 3 hours once I was there until they gathered the paperwork and put the plates on, etc. It was so disorganized and we were told about 5 times that it would just be "about 10 more minutes." Now, less than one year after purchasing, the transmission is faulty as well as the gear shift and it all needs replacing. The car has less than 50K miles and less than 4 years old. I paid cash for it and now I have to sink even more into it. More

Awesome team! I specifically asked for David Leung because he is knowledgeable and upfront. Thanks Ryan Wondra for being patient, thorough and helpful during visit. because he is knowledgeable and upfront. Thanks Ryan Wondra for being patient, thorough and helpful during visit. More

I am so happy with my brand new Kia Optima! The team at Russ Darrow made my car buying experience as smooth as possible! Very knowledgeable staff and courteous! I would personally recommend to anyone I k Russ Darrow made my car buying experience as smooth as possible! Very knowledgeable staff and courteous! I would personally recommend to anyone I know to purchase a vehicle from them! More

Another great experience This is the 3rd car I've purchased from this Dealership. Must be doing something right!!!! Cliff Roberts is a great person to work with and is v This is the 3rd car I've purchased from this Dealership. Must be doing something right!!!! Cliff Roberts is a great person to work with and is very informative. More

Stress-free experience In this time of pandemic stress and anxiety, buying a new car wasn’t exactly on my bucket list, but Ben Zoran and Alex Lallas made it a good and easy In this time of pandemic stress and anxiety, buying a new car wasn’t exactly on my bucket list, but Ben Zoran and Alex Lallas made it a good and easy experience! More

Darrow Team Customer Service Worked with us to get a payment we could afford. Gave us several options so we could determine what worked best for us. We would reccommend them. Worked with us to get a payment we could afford. Gave us several options so we could determine what worked best for us. We would reccommend them. More

When I went to Russ Darrow Kia to purchase a new vehicle I was pleased. The entire staff was friendly and they made me feel at home. If I had to buy a new vehicle at a different time in the future I definit I was pleased. The entire staff was friendly and they made me feel at home. If I had to buy a new vehicle at a different time in the future I definitely would go to Russ Darrow Kia again. They helped me find the perfect vehicle to suit my needs. Thank you Russ Darrow Kia. More

The man who sold me my car was wonderful & knowledgable! Everyone including service department was so nice I highly recommend looking for your car at Kia of Madison! Everyone including service department was so nice I highly recommend looking for your car at Kia of Madison! More

The salesman, Jonathan, was extremely helpful and patient with my questions. He made car buying a pleasant experience. Financing was easy - felt a little pressured about additional services. Everything was with my questions. He made car buying a pleasant experience. Financing was easy - felt a little pressured about additional services. Everything was great up until then. More