Russ Darrow Kia of Madison

First time at this dealership. Everyone was awesome and provided a very positive experience. Purchased a used vehicle. Great customer service! Worked with Michael Krumm in Sales, and Alex Lallas, Used Car provided a very positive experience. Purchased a used vehicle. Great customer service! Worked with Michael Krumm in Sales, and Alex Lallas, Used Car Sales Manager. More

I've been using this dealership for new cars and repairs for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for se for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for service. I've always been extremely satisfied with the services, and the staff has gone out of their way more than once to make sure my concerns were addressed. Thank you! More

Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the p and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience. More

We don’tTrust anyone else with our car. You have fair pricing for service and very friendly and thorough with the work you do we would recommend you to anybody pricing for service and very friendly and thorough with the work you do we would recommend you to anybody More

Cliff is amazing. Me and my husband will likely only work with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours in with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours into buying and I couldn't even focus on much of what he was saying because he kept messing with his mask. It was falling down, because it doesn't fit hi. and at one point he wanted to pull down his mask to talk to us. I was like "No? You can't spew your spit at us from two feet away during a pandemic." The financial guy who actually did all the paperwork with was SO pushy. We said no to the warranty like 5 times and he kept pushing. Like to the point that I'm like....did we just buy a crappy car? If he's so certain we need like freaking 3 grand worth of warranties, like is this car garbage? I'm sure its fine, but he should really realize how it sounds when hes basically telling us the electronics COULD FAIL AT ANY TIME AND YOUD BE 4 GRAND IN THE HOLE...like if thats the case, I'll go to Hesser and buy another Scion. If it wasn't for Cliff being so nice and trustworthy, I think we would have left. The interest rates, even for certified used, arent fantastic. Still 4.99% even with good credit. More

Zack Glynn with Russ Darrow Kia was a fantastic person to work with in purchasing my new car. He was knowledgeable and looks out for his customers the entire step of the way. I will always be working with hi work with in purchasing my new car. He was knowledgeable and looks out for his customers the entire step of the way. I will always be working with him from now on. More

Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. More

My sales guy was Cliff he was great n very professional. .. The of the whole team is wonderful. I will recommend Russ Darrow.ask f .. The of the whole team is wonderful. I will recommend Russ Darrow.ask f More

I have been a customer since 2013 and have had excellent service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have d service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have done so I understand. More