Russ Darrow Kia of Madison

From the moment i walked in the experience was painless. Johnathon and the team made it a comfortable environment. 👍🏼 I would tell anyone to check them out. Johnathon and the team made it a comfortable environment. 👍🏼 I would tell anyone to check them out. More

I always bring my car to Russ Darrow Kia for service. Always great service department. Ben and Joe are great to work with. Thanks guys Always great service department. Ben and Joe are great to work with. Thanks guys More

My experience coud not have been better. Great people! I felt comfortable and not pressured in any way. They spent hours with me and I never felt rush to make a decision. I will continue doing business with felt comfortable and not pressured in any way. They spent hours with me and I never felt rush to make a decision. I will continue doing business with them and recommend them to family and friends. Thank you David Leung and Alex Lallas and Devon Montgomery! More

He was helpful they gave me a good deal for my 2020 Kia Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. More

Jonathan and his manager were extremely helpful in finding the perfect vehicle for hauling my UTV in style and comfort! I would give them 10 stars! finding the perfect vehicle for hauling my UTV in style and comfort! I would give them 10 stars! More

David and Ryan were very friendly and did a great job helping us pick out our Hyundai Santa Fe. I definitely recommend, great service, Thanks guys!! helping us pick out our Hyundai Santa Fe. I definitely recommend, great service, Thanks guys!! More

Most fun I had buying a car in a long time! Thank-You, Jonathan Chizever for making this ole lady's car purchase of my Yellow Hamster mobile sooooo much fun! Now, to figure out what all those bu Thank-You, Jonathan Chizever for making this ole lady's car purchase of my Yellow Hamster mobile sooooo much fun! Now, to figure out what all those buttons and gadgets are for! More

Great purchasing/trade-in process Since buying my Kia Soul four years ago, I have gotten various letters and emails about trading in my vehicle for a new model. It wasn't until recent Since buying my Kia Soul four years ago, I have gotten various letters and emails about trading in my vehicle for a new model. It wasn't until recently that I'd received an offer that made me want to bite at getting a new model. I was fortunate enough to work with the same sales person I had last time, David Leung, and both he and Ryan Wondra worked with me to get me the car I wanted at a price that we could all agree on. They weren't pushy at all and were very understanding of the needs and concerns I had. That helped me make the decision to seal the deal. Sitting down with Devon afterward was just as easy also, nowhere near as stressful as it could have been. He explained the paperwork well and in terms anyone could understand, and also made the various recommendations for extra services using personal examples. More

service Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on w Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on when he saw I had one on. Used gloves. had sanitized pens for signing paperwork. Pulled up my info and let me know my status about the service program I had bought (which I knew already, but appreciated). Very seamless! More

Great experience I just bought a car from Russ Darrow and could not be happier or more impressed with my car, my salesman Jonathan, and his manager Alex. I went in the I just bought a car from Russ Darrow and could not be happier or more impressed with my car, my salesman Jonathan, and his manager Alex. I went in there looking for a used Sorento, or Optima, and was planning on trading in my 2013 Camry. I love my Camry so much, and was not looking to part with it for just any car, and Jonathan really got that. The first day he let me drive a Sorento home for the night to show my fiancé and see how I liked it without a salesman looking over my shoulder. Then the next day, he let me drive a Optima home I liked as well. In the end, they were able to get me a great deal on a brand new 2020 Kia Optima that I am very happy with overall. More