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Russ Darrow Kia of Madison

Madison, WI

4.3
705 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 705 reviews

May 16, 2021

AWSOME staff! Huge shout out to Alex! Definitely top dog! This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. More

by Laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

April 23, 2021

Just purchased my third vehicle from Russ Darrow Kia Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the More

by jim McFarland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifford Roberts
Apr 24, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

April 09, 2021

This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la More

by Tabitha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Lallas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Russ Darrow Kia of Madison responded

Tabitha I am sorry to see you post on every site you can find , I am also sorry there is way more to the story than what you are posting your side on , you involved multiple people from you insurance company to the authorities and both agreed there was no fresh damage to your vehicle other than what was on there when it was brought in . We also have cameras for your safety and concern as well as our own and could not find anything of what you are mentioning. We value every customer and always strive to provide the best customer service we can offer !

Apr 09, 2021 -

Tabitha responded

No one said there is no "fresh damage". It was stated that a claim needs to be done for every scratch and issue Russ Darrow caused to my car. I have statements from Triple A that there was no damage to my car prior to it being picked up, or when they dropped it off. It is very concerning that you as the owner argue with every customer who leaves you a negative review, and you attempt to tell everyone they are lying. You, as the owner, are the one lying. Whoever you are, never even bothered to pick up the phone. My car was taken off of the lot on several occassions and who knows what was done to my car at those points in times. I have many people backing me up on how awful you guys are, as well as how you guys do shady things to your customers. I have management experience, and this is not how a "#1 satisfactory service company" should respond to concerned and upset customers. You are far from #1. Paying people or giving incentives for people to leave positive reviews does not make your location great.

March 31, 2021

The best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so. More

by Mick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 09, 2021

Fast and friendly..!! The tech guys did a great job. The service advisor explained me very well everything and even showed me the proper way to used the remote start More

by EVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor: Cody Sorensen; :: Tech service: Jacob Denzer, Jeffrey Hilgers
Mar 09, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 05, 2021

Russ was so amazing. Leah was a great representative. She answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. More

by Mikeflorick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
Mar 05, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 02, 2021

I have purchased both a used 2012 Kia Forte and a new 2021 Kia Forte from Cliff Roberts and he was lovely to work with both times. Professional, knowledgeable, personable, and got me in and out in a reas More

by annierba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Roberts
Mar 02, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 27, 2021

Fantastic experience! Smooth and easy process, everyone was professional and fun to work with. I really appreciated how thorough Cliff Robert’s was. I have never bought a car before and was so clear on the More

by Nelson3484
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Roberts
Feb 27, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 24, 2021

Everyone one i came in contact with was very helpful and friendly. I felt very welcome and comfortable. Came in for service on my kia soul and was just looking around, ended up falling in love with another More

by kristinewildberger73@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stoyan (Tony) Takov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 24, 2021

The sales staff was very helpful and not pushy, it was a smooth transaction. Are salesman listened to are wants and needs.. l would recommend them... More

by Eckesrichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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