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Russ Darrow Kia of Madison
Madison, WI
717 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 717 reviews
August 22, 2021
We’ve bought 3 vehicles now from Russ Darrow because of Cliff Roberts. He’s an upfront honest salesperson that is very knowledgeable and fair. Cliff Roberts. He’s an upfront honest salesperson that is very knowledgeable and fair. More
by ndix1234
Employees Worked With
Clifford Roberts
August 19, 2021
Emailed and called twice, asked consistently for a proposed amount on the hybrid Sorrento. They literally never responded and when I asked about the dealer price, they went to their webpage and price proposed amount on the hybrid Sorrento. They literally never responded and when I asked about the dealer price, they went to their webpage and prices changed. Very unethical and unprofessional! More
by Philen33
Employees Worked With
August 16, 2021
I have been lied to by Wondra regarding money’s taken from my bank account for months after turning in my leased car in April. from my bank account for months after turning in my leased car in April. More
by Jeffreyk
August 14, 2021
I’ve been using this dealer for service several years, and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago n and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago needed to be replaced. I had warranty in auto-zone so I took it back, once I got to auto-zone they ran a test and the battery was perfectly fine, no issues at all. I just don’t think that’s a good way to do business. I guess they were expecting me to take their word, and have a new battery put in for about $140. More
by Jv_08
Employees Worked With
Can remember the staff name
August 13, 2021
Great experience working with Zack and the team when I bought my car. Would recommend! bought my car. Would recommend! More
by Kevin D
Employees Worked With
August 12, 2021
After my $75 oil change, I never got an inspection sheet saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicatin saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicating how many miles until the next oil change was not reset nor was a sticker put on my windshield indicating the same thing. My washer fluid wasn't topped off and when I check my engine air filter, it was quite dirty as I had just come home from a 9 day, 4200 mile trip. But I was told everything looked good. I wonder if they actually changed my oil. More
by sbowers1965
Employees Worked With
Jon Wirth
July 31, 2021
We traded in our 2015 Kia Optima and the sale person said what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying because we have had problems with it. No happy! More
by Leftybear2004
Employees Worked With
Keith was not helpful at all. Where is his customer service skills, asking for a friend?, Leah Hoefling, Eric Rangel
July 17, 2021
The management is amazing especially Alex and Ryan! For sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership! sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership! More
by Maicieamble11
July 09, 2021
Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. More
by lancezimmer1971
Employees Worked With
July 07, 2021
Scammers don’t buy service agreements… wait two hours for oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! More
by cbraun80
Employees Worked With
Idk scammers
