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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

July 30, 2020

Zach was a total disappointment from beginning to end. Seemed like he only cared about getting us out so he could go work the next people. Kept saying something about us getting in the way of taking more More

by Jmsbond_007_99
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
Jul 30, 2020 -

Russ Darrow Kia of Madison responded

I am so sorry about your experience , please reach out to me when you get a moment . Drake Lallas GM 608 275 7700

July 29, 2020

For the first time I went through the online process for finding and price dealing with my new Kia. By the time I walked in the next day, the price was set and all went as smoothly as possible. It was an More

by ajacres20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rudyanski, Zachary Brimmer, Jonathan Chizever
Jul 29, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 27, 2020

Great Experience Our car buying experience was great. David and Ryan explained everything in great detail, were friendly and knowledgeable and went out of their way t More

by tlibansky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leung, Ryan Wondra
Jul 27, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 23, 2020

We had a great experience buying our new car with Russ Darrow. Everyone we worked with was helpful, friendly, and went out of their way to assist. More

by jordan.marschke12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Alex Lallas, Jonathan Chizever
Jul 23, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 19, 2020

Got me back on the road Tyler Newman was a pleasure to work with. They got me a really good warranty. I am excited to have a Kia. I heard they are great cars! More

by JCAlexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Newman
Jul 20, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 16, 2020

Rolando Clavijo from sales helped my family get a certified used Kia Sedona. He was extremely pleasant to work with and thoroughly answered all the questions we had. He joined us on the test drive an More

by nfunseth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rolando Clavijo , Zachary Brimmer, Alex Lallas
Jul 16, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for your feedback ! We really appreciate it !

July 16, 2020

Very helpful in answering the questions I had. Also proactive in getting things in order. Tried to upsell other products a bit too much, but I understand they’re a business trying to make money More

by BCalk
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Alex Lallas, Jonathan Chizever
Jul 16, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 14, 2020

Very happy with the treatment I received from David and Alex. They were very polite and helpful. A very nice experience in a new car buy More

by spahnyt
Recommend Dealer
Yes
Employees Worked With
David Leung, Alex Lallas
Jul 14, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 10, 2020

Leah was my service rep and she was very friendly and knowledgeable. She had the work done I ordered in the time she estimated it would take. More

by Kiahappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
Jul 11, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

July 09, 2020

Amazing experience. My 2nd vehicle purchase! I will continue to buy my vehicles from Russ Darrow Kia of Madison. Best experience ever. Thank you so much for all that you have done to help me!!!! I’m be More

by misscasondra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leung, Ryan Wondra, Alex Lallas
Jul 09, 2020 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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