Russ Darrow Kia of Madison | Page 17

This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other business while waiting. I have never experienced a car dealership that treated me as well even after the purchase had happened months ago. The servicing of the car was just as enjoyable as the purchase. Truly a top notch dealership. Any other dealership pales in comparison to this one. And, I’ve purchased 2 new cars this year. Great Job Russ Darrow. Thank you for your customer service and setting the standard. More

Friendly service. People service department is excellent at explaining and estimating work to be done, time and dollars. at explaining and estimating work to be done, time and dollars. More

Very customer service friendly information was given clear made. Professional, friendly and helpful. Insured me to come back with any other issues. clear made. Professional, friendly and helpful. Insured me to come back with any other issues. More

I was very pleased with today’s work done on my car,.. Everything was explained to me very carefully and was treated fairly with the price… car,.. Everything was explained to me very carefully and was treated fairly with the price… More

Service is good. Friendly worker and environment is friendly. I enjoy my time there. Thanks. friendly. I enjoy my time there. Thanks. More

We’ve bought 3 vehicles now from Russ Darrow because of Cliff Roberts. He’s an upfront honest salesperson that is very knowledgeable and fair. Cliff Roberts. He’s an upfront honest salesperson that is very knowledgeable and fair. More

Emailed and called twice, asked consistently for a proposed amount on the hybrid Sorrento. They literally never responded and when I asked about the dealer price, they went to their webpage and price proposed amount on the hybrid Sorrento. They literally never responded and when I asked about the dealer price, they went to their webpage and prices changed. Very unethical and unprofessional! More

I have been lied to by Wondra regarding money’s taken from my bank account for months after turning in my leased car in April. from my bank account for months after turning in my leased car in April. More

I’ve been using this dealer for service several years, and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago n and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago needed to be replaced. I had warranty in auto-zone so I took it back, once I got to auto-zone they ran a test and the battery was perfectly fine, no issues at all. I just don’t think that’s a good way to do business. I guess they were expecting me to take their word, and have a new battery put in for about $140. More

Great experience working with Zack and the team when I bought my car. Would recommend! bought my car. Would recommend! More