Russ Darrow Kia of Madison

Scammers don’t buy service agreements… wait two hours for oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! More

Everyone was very nice and I never felt pressured or rushed. Mike K and Alex answered all our questions and made the process stress-free! rushed. Mike K and Alex answered all our questions and made the process stress-free! More

The sales rep was warm and helpful and new his stuff. Great experience. Will continue to keep coming back for more kias in the future. Great experience. Will continue to keep coming back for more kias in the future. More

AWSOME staff! Huge shout out to Alex! Definitely top dog! This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. More

Just purchased my third vehicle from Russ Darrow Kia Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the time needed, knowledgeable. Plus, I've had very good experience with their service dept. folks in the past, so keeps me coming back. More

This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, laughed at me when I called the next morning and said they were "not fixing it because they didn't do it". I absolutely do not recommend Russ Darrow Kia. Go to ANY other Kia, and you will find amazing service. More

The best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so. service department. I have used this service department for many years and will continue to do so. More

Fast and friendly..!! The tech guys did a great job. The service advisor explained me very well everything and even showed me the proper way to used the remote start service advisor explained me very well everything and even showed me the proper way to used the remote start More

Russ was so amazing. Leah was a great representative. She answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. More

I have purchased both a used 2012 Kia Forte and a new 2021 Kia Forte from Cliff Roberts and he was lovely to work with both times. Professional, knowledgeable, personable, and got me in and out in a reas 2021 Kia Forte from Cliff Roberts and he was lovely to work with both times. Professional, knowledgeable, personable, and got me in and out in a reasonable amount of time. I plan to go back to him for my third vehicle and plan to go back to Kia of Madison for my maintenance and services. More