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Russ Darrow Kia of Madison

Madison, WI

4.2
638 Reviews

6525 Odana Road

Madison, WI

53719

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Showing 638 reviews

September 08, 2024

Went to the dealership to look at a 14k used vehicle with the intent to trade my current vehicle (I bought it in Feb and owe about 23k on it, so I know I will have some negative equity) and was told not only More

by Grandmaheather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I can't recall. He was tall and thin.
Sep 17, 2024 -

Russ Darrow Kia of Madison responded

Hello, Please know that I take your feedback seriously and I would like to discuss your review. Please send me an email with your preferred contact information to discuss this further. Thank you, Drake Lallas Russ Darrow Kia of Madison drake.lallas@russdarrow.com

August 24, 2024

The dealership had a $399 special so we went there. The special was per axle and didn't include replacement rotors if needed, and of course they were. So we shelled out the $1000+ for repairs and went More

by ktnash
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
Sep 02, 2024 -

Russ Darrow Kia of Madison responded

Hello, We appreciate you sharing your recent experience with us here at Russ Darrow Kia of Madison. Our team prides itself on the high-quality standards that we maintain, and I would like to speak with you regarding your brake replacement. Could you please provide your preferred contact information to me? Thank you, Drake Lallas Russ Darrow Kia of Madison drake.lallas@russdarrow.com

May 16, 2024

Gave great service and helped us get into a new car with the payment we wanted. More

by Tammygiddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Alex Lallas, Zackery Glynn, Jonathan Chizever
May 16, 2024 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

May 07, 2024

Sales guy war great. Thank you so much. Could have been a faster process though, since we were paying cash. More

by Kalist
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Eric Rangel
April 08, 2024

Dealership was good but the service from Fredy Rangel was exceptional ! We left with the exact vehicle our daughter wanted ! More

by Arthur Morgan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Rangel
Apr 09, 2024 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 16, 2024

Johnathan was great to work with. Finance takes way to long. Love the car. Fifteen More

by Mark.mm5896hogo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lallas, Jonathan Chizever
March 16, 2024

Antonio was very easy to work with and great with addressing my questions and concerns. More

by emmittjoslin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Antonio Lopez
March 11, 2024

Attentive sales/ finance staff. Easy to negotiate with. Dealership building was clean . Lots of options to choose from. More

by deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony, Alex Lallas, Zackery Glynn
Mar 11, 2024 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 02, 2024

Salesman Zackery G. was amazing. His patience was key to the sale. He didn’t fold under pressure with the my daughter having her first car. Really appreciate Zack for he More

by Muldrow.michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
Mar 02, 2024 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 18, 2024

This Dealer is Highly Recommended, they cared enough and took care of me when every other dealer around the area wouldn't, my hats off to Zackery Glynn and the rest of the sales team, they all understood th More

by w4dmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery, Joseph Kuckuk, Drake Lallas, Alex Lallas, Anthony Anderson, Zackery Glynn, Jonathan Chizever, Michael Krumm, Christopher Bonner
Feb 19, 2024 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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