Russ Darrow Direct

Joe in service is a very great customer service person. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring. More

I recently bought a vehicle from Russ Darrow in Appleton. Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned to Mark to make sure the dings got taken out and was told well we looked at pictures and they weren't in there when you bought it. So now I'm left with a car with two dings that were supposed to be fixed and now they won't stand behind it. More

Excellent service always rendered🤗will continue to use to keep maintenance timely and convenient Always a pleasure to do business here as it is friendly to keep maintenance timely and convenient Always a pleasure to do business here as it is friendly More

I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesma and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesman we encountered was a pleasure to have met. The personable treatment while working with the staff was such a different atmosphere than I have experienced from other dealerships. I look forward to recommending and working with them in the future. More

Very glad my first car buying experience was here! Very friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks. friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks. More

Stereotypical dealership with stereotypical salespeople, specifically Shawn Lick and Guy the business manager. $500 was taken to hold a vehicle and they still sold it. specifically Shawn Lick and Guy the business manager. $500 was taken to hold a vehicle and they still sold it. More

My husband and I have worked with Mark many times over the years. Mark always give his best. We appreciate all his hard work. Thank you Mark the years. Mark always give his best. We appreciate all his hard work. Thank you Mark More

The service department rocks!! I will always trust the commendations of my Service Advisor. I also feel much more comfortable with the same technician working on my car ever time I bring it in. commendations of my Service Advisor. I also feel much more comfortable with the same technician working on my car ever time I bring it in. More

I can’t say enough.... easiest vehicle purchase! Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it s Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it so simple, was honest and we absolutely love our Pacifica! Thank you for working with us and making it so simple even three hours away! More

My wife and I bought our Kia Sedona through Russ Darrow Direct. Not only was purchasing the vehicle a pleasant experience; but the continued service has been great too. We purchase the maintenance plan f Direct. Not only was purchasing the vehicle a pleasant experience; but the continued service has been great too. We purchase the maintenance plan for free oil changes, and even though I didn't have a coupon with me; they had it in their system. The staff was helpful, friendly, and with covid going on; they all had masks and placed a plastic barrier on the car seat and a paper floor mat onto the floor. Very thorough and safe. Thank you for your service! Your team is appreciated! More