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Russ Darrow Direct
Neenah, WI
218 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 218 reviews
September 19, 2018
3 car accident and there service snd rrpsirs were awesome They are one if the better dealership they go over and abo e the call of duty on every car i have bought and that is now #5, they even help get you ou They are one if the better dealership they go over and abo e the call of duty on every car i have bought and that is now #5, they even help get you out of a car if you have been in to many as vcidents with it. If they cant help you in my oppinion no one can. More
by Ottoent
September 09, 2018
Great car buying experience John was super helpful and very personable! We were looking for something specific and he didn’t distract us from that and also offered the best price John was super helpful and very personable! We were looking for something specific and he didn’t distract us from that and also offered the best price of the several car dealerships we went to. Buying a car can be stressful and he made our experience a lot more fun than the other dealerships. I would recommend Russ Darrow Direct and John to a friend. More
by Lysa_ann
Employees Worked With
Guy, John Huettl
September 08, 2018
Oil Change Friendly staff. Was asked how I was doing multiple times. Team was very helpful and did a nice job bringing up service items that may be needed soon. Friendly staff. Was asked how I was doing multiple times. Team was very helpful and did a nice job bringing up service items that may be needed soon. More
by Brian
Employees Worked With
Eric Pieper
July 21, 2018
Great Work and Efficient Russ Darrow fixed my suv after an accident. They did great work! It was done in an efficient manner as well! I will definitely consider the body sho Russ Darrow fixed my suv after an accident. They did great work! It was done in an efficient manner as well! I will definitely consider the body shop at Russ Darrow again if ever needed. More
by Bekasue21
Employees Worked With
Tony V, Body Shop
July 19, 2018
Nice truck Got a nice truck for a good deal. It had what I wanted. They even lety kids tear the dealership appart and didn't even bat an eye. Got a nice truck for a good deal. It had what I wanted. They even lety kids tear the dealership appart and didn't even bat an eye. More
by nwendricks
Employees Worked With
Douglas Lange
July 10, 2018
Brent Weinberger was fantastic Brent was knowledgeable and very friendly. Extremely patient with my kids as well which made our experience very good. Would highly recommend to anyon Brent was knowledgeable and very friendly. Extremely patient with my kids as well which made our experience very good. Would highly recommend to anyone. Great experience More
by Kjzielke
Employees Worked With
Brent Weinberger
June 24, 2018
Body repair after an accident We were rear-ended by another car whose insurance accepted 100% liability. However the other insurance gave an extremely low estimate on the repairs a We were rear-ended by another car whose insurance accepted 100% liability. However the other insurance gave an extremely low estimate on the repairs and Russ Darrow did a fantastic job in getting all the repairs approved every step of the way. They made sure we had a replacement vehicle that was necessary for my job and made sure that the other insurance covered all of it. They were extremely professional and understood our needs. They made the process go smoothly for us. More
by Martins Pilot
Employees Worked With
Troy was also helpful in the process., Crystalyn Pawlisz, Body Shop
June 16, 2018
Wonderful experience This dealership had very friendly staff who were very helpful with the process and finding the right car for me. The only issue I had was they could n This dealership had very friendly staff who were very helpful with the process and finding the right car for me. The only issue I had was they could not use my credit union for the loan, but they were able to find me one with about the same interest rate. Overall a wonderful experience and I would highly recommend for anyone looking for a used vehicle! More
by Maggie15
June 04, 2018
Short sweet and to the point Well I had to drive 2 hours to make the trip but Doug helped me out by getting me pre set up to get the vehicle I wanted and I haven't looked back sin Well I had to drive 2 hours to make the trip but Doug helped me out by getting me pre set up to get the vehicle I wanted and I haven't looked back since. Great dealership! More
by Clutts22
Employees Worked With
Cassidy Fancher, Douglas Lange
May 27, 2018
Amazing I didn't know what to say at first but a month went by and my salesman called remember ing meremembering that I wanted a truck he called me. He got it I didn't know what to say at first but a month went by and my salesman called remember ing meremembering that I wanted a truck he called me. He got it done for that's an an amazing salesman More
by Mark1313
Employees Worked With
Gafa Temirov
