Back

Russ Darrow Direct

Neenah, WI

4.1
243 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Contact Dealership

988 South Green Bay Road

Neenah, WI

54956

Directions

By Type

Showing 243 reviews

April 04, 2021

I recently bought a vehicle from Russ Darrow in Appleton. Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned More

by Kaydasgma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Huth
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2021

Excellent service always rendered🤗will continue to use to keep maintenance timely and convenient Always a pleasure to do business here as it is friendly More

by starlynx.star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Lange
March 31, 2021

I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesma More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pao Yang Finance Manager
March 26, 2021

Very glad my first car buying experience was here! Very friendly staff, not to pushy and flexible to you. 3 free oil changes + car wash and fluid checks. More

by Gracie0720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy
February 24, 2021

Stereotypical dealership with stereotypical salespeople, specifically Shawn Lick and Guy the business manager. $500 was taken to hold a vehicle and they still sold it. More

by mike.zivnoska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Lick and Business Manager Guy
January 31, 2021

My husband and I have worked with Mark many times over the years. Mark always give his best. We appreciate all his hard work. Thank you Mark More

by pamelabyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pieper
December 16, 2020

The service department rocks!! I will always trust the commendations of my Service Advisor. I also feel much more comfortable with the same technician working on my car ever time I bring it in. More

by Sheila Treichel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
October 27, 2020

I can’t say enough.... easiest vehicle purchase! Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it s More

by eschilling18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

My wife and I bought our Kia Sedona through Russ Darrow Direct. Not only was purchasing the vehicle a pleasant experience; but the continued service has been great too. We purchase the maintenance plan f More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who served me:(
July 08, 2020

Will go there ever again I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst exp More

by wayne.r.kempf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
...
5
...