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Russ Darrow Direct
Neenah, WI
243 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 243 reviews
January 24, 2025
I enjoyed the prompt service and the video going over my car was a nice touch car was a nice touch More
by ZOXION1980
Verified CustomerEmployees Worked With
February 08, 2024
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere. More
by Nathan S
October 15, 2022
They know how to hand out a line of crap! ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, ca ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, called Mark right away and he had service call the next morning to bring it in. Quess what! there is nothing wrong with your vehicle. The finance person (Guy) rode with me and I pointed out what I noticed, and he didn't hear or feel anything (Imagine that.) Told me you just have to get use to it WHAT!! get use to it. I called the following week left messages and NO ONE I mean NO ONE! has yet to call me back. Very frustrated with them and this vehicle. Once bought they want nothing to with you!! They have their car salesmanship down to a science of BS More
by frustrated
Employees Worked With
October 05, 2022
The on-line representative was courteous and helpful. We did not travel to the dealership as we found a unit locally we liked. We did not travel to the dealership as we found a unit locally we liked. More
by Larry
Employees Worked With
June 30, 2022
I was not satisfied with the purchase that was made on June 7 of 2022. The loan officer is not honest and reliable when needed. At first, the loan officer adds the extended warranty without introducing th June 7 of 2022. The loan officer is not honest and reliable when needed. At first, the loan officer adds the extended warranty without introducing the product (extended warranty) before he offers it. Secondly, he told me that the APR is 4% and 60 months. However, when the investor sends me the paper works it was 4.99% and 66 months. Thirdly, I try to call the loan officer 4 to 5 times a day and he never answers. I call him for a couple of days but he never returned my call, this is bad service and not honest. I believe I am being scammed by this loan officer his name is Guy. I will not shop at this dealership and will tell those people that I knew not to shop at Russ Darrow Direct Appleton. Lastly, one week after I bought the car, I woke up and start the car but somehow the car wasn't starting. I have to have someone try to idle and I used a wooden stick to hit the starter in order to get the engine started. They did a pretty bad job at taking care or servicing the car before they post it for sale. More
by Little Beer
Employees Worked With
Guy
September 09, 2021
Great, courteous, knowledgeable service personnel. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended. More
by rboeck
Employees Worked With
Cassidy Fancher, Eric Pieper
April 23, 2021
Joe in service is a very great customer service person. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring. More
by Kaydasgma
Employees Worked With
Joe, Body Shop
