Russ Darrow Direct

Awesome customer service. Took my car into the collision center. Met with To y. He was very helpful and was great to deal with from the quote to the repairs and delivery. Took my car into the collision center. Met with To y. He was very helpful and was great to deal with from the quote to the repairs and delivery. More

Friendly It was slower than some other places, but they also have like 15 other cars they have to work on aswell so you just have to be patient It was slower than some other places, but they also have like 15 other cars they have to work on aswell so you just have to be patient More

Great Sales People!! Russ Darrow Direct was the BEST place to buy my new car! I was helped & not pushed into a car I didn't want!! I have several family members & lots of Russ Darrow Direct was the BEST place to buy my new car! I was helped & not pushed into a car I didn't want!! I have several family members & lots of friends that I've recommended going to Russ Darrow Direct, that have also purchased new cars! This is the ONLY dealership you should go to!! Thank you Gafa for the great service when buying my car!! More

Great service We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold". More

Car repair Tony and Eric were both great helping me figure out the best days to get my car in and have a rental while mine was being repaired. Super friendly peo Tony and Eric were both great helping me figure out the best days to get my car in and have a rental while mine was being repaired. Super friendly people that fixed it up in just 5 days. I had a great experience with them! More

They take the time Best car buying experience I've had. I've purchased 4 trucks in the last 12 years. Very thorough with explaining things to me during the buying proce Best car buying experience I've had. I've purchased 4 trucks in the last 12 years. Very thorough with explaining things to me during the buying process. They actually listen to you and aren't just looking to take your money. Way more honest on trade in and selling price. They help a middle class hard working person make it possible to own something nice. More

Top quality body work The body work team repaired my car quickly and as scheduled. I did t have to pay but it did come in under the estimate. The work looked great and can’ The body work team repaired my car quickly and as scheduled. I did t have to pay but it did come in under the estimate. The work looked great and can’t tell where the work was done. More

Great! We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was acco We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was accommodating and got us the deal we wanted. Would recommend. More

STAY AWAY FROM RUSS DARROW APPLETON ING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sa ING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sale. I bought a vehicle here and have spend more than I paid for the vehicle in repairs. They tell you to buy a warranty from Zurich for a lot of money and then do not stand behind their products!!!!! I bought the vehicle and should have know that the salesman was lying to me. The vehicle "allegedly" passed inspection, and was told by the salesman that they would make sure the airbag light was fixed before I picked up the vehicle. Guess what...it was not and now they want 650 dollars to fix the airbags. The vehicle was making terrible noises 2 months after I purchased it. The vehicle had no oil in it. None of the dash warning lights ever warned me of no oil. The vehicle like I said was purchased 2 months before. I checked the oil and sure enough no oil in it. I took it in and they said " I couldn't tell you why no oil light came on but we need to tear this engine down at a cost of 700 dollars so that Zurich....the warranty would put a new engine in. Zurich denied the claim of course after appealing it was still denied stating that it was :wear and tear". I tried to speak with the Dealership Manager but of course only got his voicemail and had other employees call me back. Weak!!!!! He is to afraid to deal with the customers and complaints because he knows that he is selling junk and warranties that mean nothing. Just beware of these tactics. I am in the process of filing a lemon law claim with the State of Wisconsin, as well as going to the DOT for selling the vehicle without airbags working. I am also in the process of filing a Federal DOT claim for inspection fraud, along with filing a lawsuit against this dealership for unfair and deceiving sales practices. Good thing I have them recorded stating these falsehoods about the airbag being fixed before I picked up the vehicle and also about the warranty "covering anything on the power train" which is what the salesman stated. He said that I would never have to worry because Zurich covers "everything", that is why it is worth the cost. All in all never, I REPEAT never purchase any vehicle or warranty from this dealership. Unless you like being cheated, lied to, disrespected, and taken advantage of and spending more that you purchased the vehicle for!!!!!!!!!!!! RUSS DARROW SHOULD BE ASHAMED!!!!!!!! More

Used car purchase We worked with Cal to buy our vehicle, he was strait-forward with us. Showed us only what we we interested in. Didn’t hand us any dealer BS. After get We worked with Cal to buy our vehicle, he was strait-forward with us. Showed us only what we we interested in. Didn’t hand us any dealer BS. After getting nowhere at other dealerships it was nice to be treated like an equal and with respect. Absolutely love our new (used) car! Will go back to them in the future. More