Russ Darrow Direct

I can’t say enough.... easiest vehicle purchase! Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it s Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it so simple, was honest and we absolutely love our Pacifica! Thank you for working with us and making it so simple even three hours away! More

My wife and I bought our Kia Sedona through Russ Darrow Direct. Not only was purchasing the vehicle a pleasant experience; but the continued service has been great too. We purchase the maintenance plan f Direct. Not only was purchasing the vehicle a pleasant experience; but the continued service has been great too. We purchase the maintenance plan for free oil changes, and even though I didn't have a coupon with me; they had it in their system. The staff was helpful, friendly, and with covid going on; they all had masks and placed a plastic barrier on the car seat and a paper floor mat onto the floor. Very thorough and safe. Thank you for your service! Your team is appreciated! More

Will go there ever again I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst exp I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst experience I've ever had with any new or used car dealer. My wife and I purchased a used car from Darrow direct this past March. Given the timing and season, I was concerned about the air conditioning as it could not be reliably tested. I was assured by the dealership that any issue around the air conditioning would be rectified once the weather warms up and we could verify it's operation. Needless to say once the weather warmed up, the air conditioning was found to be totally dead. We called and were given an appointment but once bringing in the vehicle we were informed we were going to be billed for the repairs. We declined the opportunity to spend yet more money on something that was represented earlier to be a problem that would be taken care of. So despite the earlier promises and assurances by the dealer and/or dealership the story had now changed.  So how low can they go? Is this really the image that dealerships strive to project? And what about the salespeople involved? Are they routinely instructed to lie to their customers and then fall back on their promises? And to take note the representative in this case, Mark Huth, actually lied to us several times during the process. And yes, the vehicle was sold "AS-IS" but upon questioning this we were again assured that the AS-IS term would not be an issue if the air conditioning needed to be repaired. I have since decided to engage in some rather telling social media posts. Following this rather poor experience I sent a message to Russ Darrow's customer service. I asked for Mr. Darrow's business philosophy around this and offered another opportunity for them to fix the problem. After several weeks of waiting received no response from anyone. I'm also anticipating this review to be censored and most likely not posted to this site but will be pleased if I turn out to be wrong. At least that way others will have the opportunity to further evaluate their decision to purchase a vehicle from Russ Darrow Direct and hopefully avoid any bad experiences. More

Terrible sales staff, poor service technicians I had looked at these guys on line and had a bunch of cars marked that I liked. NONE of them were on the lot in Appleton. I drove several others and I had looked at these guys on line and had a bunch of cars marked that I liked. NONE of them were on the lot in Appleton. I drove several others and found one that I sort of liked. The salesman was extremely pushy and I eventually bought a used Kia. I was sold a warranty that I didn't realize I was paying for. When I later asked the sales manager about it, his response was, "We don't include anything for free. You'll have to contact the warranty company for a refund". The service techs didn't know their heads from a hole in the ground. On the second "free" oil change, I was told that my oil pan had a hole and i would have to do to a Kia dealer to have it fixed. I made an appointment to have the oil pan fixed and was told by THEIR tech that Russ Darrow had been reusing the disposable lock washer and that the oil filter wasn't even screwed on thigh, so my car was leaking oil. Never again will I return to Russ Darrow Direct, and at this point would have trouble going to any other Russ Darrow dealership. More

Exceptionally friendly and down to earth! Staff was very patient with me and helped find the best deal they find and sold me a vehicle ! patient with me and helped find the best deal they find and sold me a vehicle ! More

The service writer Eric is one of the best people ever to deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. More

I was on a mission I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Eve I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Everything was explained in detail. This was on a busy Saturday when I was trying to procure a car before working that evening. We had some logistical challenges with paperwork and the trade-in and they were patient and motivated to help. I so much appreciate having great service in the middle of a busy season. I have had a chat with the service staff as well and they are very friendly and caring. I felt like I was a priority and that means a lot. More

Oil Change -- complimentary car wash-- excellent service and 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recomme 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recommend this dealership to everyone ! More

Oil change I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses it until higher miles. I was charged 35.50 for labor plus extra shop supplies and totalled 70 for an oil change. This is a joke. I also didnt get the car wash or vaccum that they do as a complimentary service. I would not reccomend going here to anyone. More