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Russ Darrow Direct
Neenah, WI
268 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 268 reviews
July 22, 2017
Great Service Very friendly people who walk you through the service your car needs. Welcoming lounge to wait for vehicle. Work was done quickly. Love that car is w Very friendly people who walk you through the service your car needs. Welcoming lounge to wait for vehicle. Work was done quickly. Love that car is washed after service. More
by Mulligan
Employees Worked With
Sales associate in oil change area
July 21, 2017
Circus show Absolute dishonesty, trickery, and waste of time. Do not consider using this dealer. Bad reviews on BBB as well. We were baited and switched. Could no Absolute dishonesty, trickery, and waste of time. Do not consider using this dealer. Bad reviews on BBB as well. We were baited and switched. Could not deal with any one salesperson and were treated very disrespectfully. More
by Ken
Employees Worked With
Several
May 04, 2017
very happy We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us get the right price and financing. We are very happy with our purchase from Russ Darrow. More
by listrenosi92
Employees Worked With
jeff
April 12, 2017
I was helped quickly I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day! I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day! More
by majerethenorn77
Employees Worked With
cal, Cal Hanagan
March 22, 2017
very precise We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to e We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to everyone My sales person was polite, funny and very precise. More
by nurturedabdomen53
March 02, 2017
Great service My experience at Russ Darrow was amazing. I felt very comfortable walking out of the dealer. My salesman was polite, funny and very correct. We were i My experience at Russ Darrow was amazing. I felt very comfortable walking out of the dealer. My salesman was polite, funny and very correct. We were in and out! Great service with great pricing More
by termitesnova16
Employees Worked With
jim
January 31, 2017
great experience We came into the Russ Darrow dealership looking to get our son a car. We researched what car and options we wanted ahead of time. When I am in the mar We came into the Russ Darrow dealership looking to get our son a car. We researched what car and options we wanted ahead of time. When I am in the market for a new car they are my first choice. I personally love my motor vehicle and our sales person was great. More
by concrust82
Employees Worked With
john, John Huettl
January 09, 2017
very polite When I am in the market for a new suv they are my first choice! I got the automobile I wanted. I would definitely come back when I need a car again! M When I am in the market for a new suv they are my first choice! I got the automobile I wanted. I would definitely come back when I need a car again! My salesman was polite, funny and very correct. More
by hexemdo77
Employees Worked With
rob
November 15, 2016
pleasant The buying experience at Russ Darrow was pleasant and quick. I appreciated the courtesy and kindness that was shown to me. Some of the best people and The buying experience at Russ Darrow was pleasant and quick. I appreciated the courtesy and kindness that was shown to me. Some of the best people and customer service I ever had. My partner have never had an automobile buying experience as pleasant as this one. More
by jekurobf1977
Employees Worked With
rob
October 25, 2016
I have been taking my car here for service for years My experience at Russ Darrow was amazing. We are very pleased with our purchase Everything was excellent! Thank you very much to the team at Russ Darr My experience at Russ Darrow was amazing. We are very pleased with our purchase Everything was excellent! Thank you very much to the team at Russ Darrow More
by uovgywkm77
Employees Worked With
tim
